Expert

Expert

Job Description

 

• Own and manage QEM, the quality tracking tool, ensuring accuracy, compliance, governance, and continuous enhancement of the tool and its reporting outputs. 

• Drive accurate, timely, and insight-led quality reporting across Data Operations and Client Operations quality teams. 

• Monitor adherence to quality reporting policies, guidelines, and metric definitions, ensuring consistent usage across regions and functions. 

• Partner with Technology teams to improve QEM functionality, reporting accuracy, usability, and enhancement priorities. 

• Identify themes, patterns, recurring issues, and improvement opportunities through structured quality analysis, RCA reviews, and incident trend assessments. 

• Translate quality data into meaningful insights, leadership-ready summaries, and recommendations that support data-driven decision-making. 

• Facilitate quality performance discussions with regional and global stakeholders, enabling clear ownership of actions and follow-through on improvement plans. 

• Support monthly KPI reporting, quality review forums, and stakeholder report-outs with clear narratives, data-backed observations, and actionable takeaways. 

• Develop, maintain, and refresh QEM training materials, policy guidance, and onboarding content as quality processes and business needs evolve. 

• Coordinate cross-team initiatives and improvement projects that strengthen quality governance, reporting discipline, and the overall effectiveness of QEM. 

Qualifications

• Bachelor’s degree or equivalent professional experience. 

• 2–5 years of experience in business analysis, quality operations, data operations, client operations, process governance, or operational excellence. 

• Strong understanding of quality processes, incident reporting, RCA, action tracking, KPI reporting, and operational performance management. 

• Experience working with reporting tools, dashboards, quality tracking systems, or workflow management platforms is preferred. 

Requirements: 

• Strong analytical skills with the ability to interpret data, identify trends, connect themes, and convert analysis into actionable insights. 

• Excellent attention to detail, with a strong focus on reporting accuracy, metric compliance, and data integrity. 

• Strong written and verbal communication skills, including the ability to create leadership-ready narratives, summaries, and recommendations from complex data. 

• Ability to facilitate data-driven discussions with stakeholders and influence teams toward clear ownership, decisions, and improvement actions. 

• Good project management skills, including planning, tracking actions, managing timelines, following up with stakeholders, and driving progress to closure. 

• Strong interpersonal skills with the ability to build trusted relationships across regional, global, technology, operations, and quality teams. 

• Experience in cross-team collaboration, especially in environments requiring alignment across multiple functions and stakeholders. 

• Problem-solving mindset with the ability to investigate root causes, challenge assumptions, and recommend practical solutions. 

• High ownership, accountability, and proactive follow-through in managing tasks, reporting deliverables, and improvement initiatives. 

• Strong Excel and data analysis capability; knowledge of SQL, R, Python, Power BI, Tableau, or other analytics/reporting tools would be an advantage. 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level