Field Collection Executive

Job Description – Collection Executive

Position: Collection Executive

Department: Collections / Finance

Experience: 0–3 years

Location: [Location]

Employment Type: Full-time

Job Summary

We are looking for a responsible and target-oriented Collection Executive to manage customer payments, follow up on outstanding dues, and ensure timely collection of receivables. The candidate should have good communication skills, negotiation abilities, and a professional approach toward customers.

Key Responsibilities

Contact customers by phone, email, or in person regarding outstanding payments.

Follow up regularly on overdue accounts and ensure timely payment collection.

Maintain accurate records of customer accounts, payments, and follow-ups.

Handle customer queries related to invoices, payments, and outstanding balances.

Negotiate suitable payment schedules with customers when required.

Coordinate with the Accounts, Sales, and Customer Service teams to resolve payment-related issues.

Prepare daily/weekly collection reports and update management on collection status.

Meet assigned collection targets and follow company policies and procedures.

Escalate long-pending or disputed accounts to the appropriate department.

Maintain professional relationships with customers while ensuring effective recovery of dues.

Requirements

Graduate in any discipline; candidates with finance/accounts experience are preferred.

0–3 years of experience in collections, telecalling, accounts receivable, or a similar role.

Good verbal and written communication skills.

Basic knowledge of MS Office/Excel.

Strong follow-up, negotiation, and interpersonal skills.

Ability to work under pressure and meet targets.

Willingness to travel for field collection, if required.

Key Skills

Customer Relationship Management

Payment Follow-up

Negotiation Skills

Communication Skills

MS Excel

Receivables Management

Target Achievement

Problem Solving

Time Management