Telecaller – CEO Backend Support & Hiring Leads

JOB DESCRIPTIONTelecaller – CEO Backend Support & Hiring Leads

Job Type: Full-Time

Department: Management / CEO Office / HR

Location: Vellore

Job RoleWe are looking for a Telecaller to provide backend support to the CEO and handle telecalling activities related to hiring leads, recruitment enquiries and Meta Ad leads.

The candidate will be responsible for making calls, following up with leads, coordinating with candidates and clients, maintaining follow-up records and providing regular updates to the CEO and HR team.

• Key ResponsibilitiesCEO Backend SupportHandle incoming and outgoing calls as required by the CEO.
• Coordinate calls, appointments and meetings for the CEO.
• Follow up with clients, customers, employees and other contacts.
• Maintain call and follow-up records.
• Collect required information from team members and provide updates to the CEO.
• Follow up on pending tasks and provide timely updates.
• Coordinate with internal departments as instructed by the CEO.
• Maintain confidentiality of company and management information.
• Prepare basic reports, lists and follow-up details when required.
• Support the CEO in day-to-day coordination and administrative activities.
• Hiring & Recruitment TelecallingMake calls to candidates regarding available job openings.
• Contact candidates received through recruitment platforms and other sources.
• Explain job details, eligibility, salary, location and interview process to candidates.
• Check candidate interest and availability.
• Shortlist interested candidates based on the basic requirements.
• Schedule interviews and coordinate with candidates.
• Follow up with candidates regarding interview attendance and status.
• Maintain candidate follow-up records.
• Coordinate with the HR team regarding shortlisted candidates.
• Update the status of candidates after calls and interviews.
• Meta Ad Lead TelecallingHandle leads received through Meta Ads.
• Contact new leads through phone calls as soon as possible.
• Understand the requirement of each lead.
• Provide basic information about the company's services and offerings.
• Identify genuine and interested leads.
• Follow up with leads who have not responded or require additional information.
• Maintain proper records of all Meta Ad leads and call status.
• Update lead status such as New, Contacted, Interested, Follow-up, Not Interested and Converted.
• Share qualified leads with the concerned team for further follow-up.
• Ensure no lead is missed or left without follow-up.
• Prepare daily or weekly lead follow-up reports.

Required SkillsGood communication skills:

• Good telephone etiquette.
• Good follow-up and coordination skills.
• Ability to speak confidently with candidates and customers.
• Basic knowledge of MS Excel and MS Office.
• Ability to maintain call and lead records.
• Good listening and communication skills.
• Basic English communication is required.
• Tamil communication will be an advantage.
• Ability to handle multiple calls and follow-ups.
• Willingness to learn and take responsibility.
• Candidate ProfileAny degree or relevant qualification.
• Freshers can apply.
• Candidates with experience in Telecalling, Recruitment, Customer Support, Sales, Lead Generation or Administration will be preferred.
• Should be comfortable making regular calls and follow-ups.
• Should be polite, professional and confident while communicating.
• Should have the ability to handle recruitment and customer leads.
• Should be comfortable working directly with the CEO and HR team.
• Should be able to maintain proper records and provide regular updates.
• Daily WorkHandle CEO-related calls and follow-ups.
• Contact recruitment candidates.
• Contact and follow up with Meta Ad leads.
• Update candidate and lead information.
• Schedule interviews and follow up with candidates.
• Coordinate with HR and other departments.
• Provide daily updates on calls, leads and follow-ups.
• Ensure pending follow-ups are completed.
• Key Performance AreasNumber of calls completed.
• Candidate response and interview conversion.
• Recruitment lead follow-up.
• Meta Ad lead response and conversion.
• Follow-up completion.
• Accuracy of lead and candidate records.
• Timely reporting and coordination.

• Employee BenefitsPF benefits will be provided after completion of 1 year of service, as per company policy.
• Insurance coverage will be provided after completion of 3 months of service.
• Other company benefits will be provided based on eligibility and company policy.