Deputy Area Manager

Key Responsibilities:

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Provide leadership in the development and execution of business strategies for the stores, including the development of realistic and attainable strategic business plan that defines operational goals which will maximize profitability of the portfolio operations.

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Set expectations and clarity with all stores on goals and act as liaison between senior management and store team to ensure the goals and strategies are aligned and well executed.

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Effectively present data, initiatives and innovative ideas on behalf of the portfolio to support the business strategies.

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Oversee the annual business plan process, provide guidance and insight during planning, review and approve all components, marketing, associate engagement, revenue, expenses, capital planning etc.

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Ensure the training and processes are in place to meet brand standards and which will preserve the asset, including preventive maintenance and ensuring cleanliness of all areas of the property.

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Provides oversight to store team on prioritizing focused activities to drive results and ensure accurate forecasting, budgeting, scheduling, labour cost control and other management expenses.

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Ensure all operations have standard operating procedures (SOPS) and training to comply with all laws applicable to business operations.

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Work with corporate support teams to drive revenue in all areas of the business.

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Set the vision and clear expectations for the properties to achieve guest satisfaction scores and brand quality assurance.

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Ensure training is delivered which effectively empowers team members to problem solve and creates a warm welcoming environment throughout the stores.

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Review and provide guidance on team member engagement action plans.

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Support the coaching and counselling process and promote mentoring and development of talent the teams.

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Provide open and honest feedback.

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Lead by example and build a culture across the stores with guiding principles as foundation.