Head Counsellor/Counsellor

ABOUT WEE

With Ease Education (WEE) is a 360° consulting and management partner to the K-12 sector. We work with institutions across campus design, human resources, academics, admissions, operations, finance and technology. To date, our team has partnered more than 200 schools in India, Asia-Pacific and the Middle East, impacting over 500,000 students.

POSITION SUMMARY

The Admission Counsellor guides prospective families through the admission process and converts enquiries into confirmed admissions. The role combines counselling, consultative selling and disciplined record-keeping, and reports to the Head Counsellor.

KEY RESPONSIBILITIES

▪     Attend to walk-ins, calls and online enquiries, and give every prospective family personal attention, coordinating with the marketing, academic, transport and finance teams as required

▪     Complete the counselling sheet during the first consultation and carry out a thorough needs analysis

▪     Conduct campus tours that present the school's facilities, curriculum and programmes effectively

▪     Communicate and anchor the fee structure with confidence, in line with the family's requirements

▪     Guide families through the application, documentation and deadlines, coordinate assessment scheduling, and communicate outcomes sensitively

▪     Nurture leads through structured follow-up on calls, WhatsApp and email, working towards same-day closures

▪     Own the lead life cycle end to end, up to handover to the academic team

▪     Record every enquiry in the school's ERP the same day, and generate daily and weekly reports on enquiry status, conversion and source performance

▪     Build relationships with preschools, parents, vendors and other referral sources, and represent the school at open houses, fairs and community events

CANDIDATE REQUIREMENTS

▪     1 to 3 years of experience in admissions, counselling, customer service or sales

▪     Prior experience in a school or education setting is preferred

▪     Excellent verbal and written communication, with high empathy and strong listening skills

▪     Sales aptitude with a consultative approach, and the ability to work to targets

▪     Strong attention to detail, with working knowledge of MS Office and ERP or CRM systems

▪     Graduation in any stream; a degree in Education, Marketing or a related field is preferred

▪     Fluency in English, with regional language ability an advantage

PERFORMANCE MEASURES

Performance is assessed on enquiry-to-admission conversion, counselling sheets submitted against walk-ins recorded on campus, nurturing of non-converted walk-ins, timeliness of follow-up, and accuracy of data entry and reporting.

HOW TO APPLY: Applications are accepted only through our online application form: forms.gle/2VdwoQuyBdDwdGR88