Service Center Team Manager

Service Center Team Manager

Join Alfa Laval Service Team as a Service Center Team Manager

Position Overview

As a Team Manager in our Service Center, you will be responsible for supervising, motivating, and guiding a team to deliver exceptional service. You will ensure that operational targets are achieved, foster a positive work environment, and drive continuous improvement in service delivery.

Key Responsibilities

• Establish and maintain a strong HSE and quality culture within the team.
• Manage and develop team capabilities to support the overall Service strategy.
• Lead the team by providing clear direction and ensuring that employees perform with a strong customer-oriented mindset.
• Develop, motivate, and coach direct reports while ensuring effective competence development.
• Manage performance issues within the team appropriately and promptly.
• Adapt the availability of internal resources quickly in response to customer demands.
• Ensure that jobs are executed according to their priority in close cooperation with coordinators.
• Implement continuous safety and efficiency improvements based on ALPS Board meetings, innovative processes, and new technologies.
• Conduct employee reviews, including the timely update of competence profiles and skills matrices.
• Foster a positive, inclusive, and high-performing team culture.
• Drive and implement Kaizen, PRP, and Lean processes on the shop floor.

Qualifications and Experience

• Diploma or B.Tech in Mechanical Engineering.
• Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
• Relevant experience in team management, shop-floor management, and job planning.
• Strong leadership, coaching, and people-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Good planning, prioritization, and problem-solving abilities.
• Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean processes is preferred.

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• An exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day,

Reporting to: Service Center Manager

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”

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Experience Level

Mid Level