Team Leader - International Voice Process

Team Leader – International Voice ProcessCompany: Virelaxa Pvt. Ltd.

Salary: ₹25,000 – ₹30,000 per month (3–3.6 LPA)

Experience: 1–2 years as a Team Leader

Education: Minimum degree qualification; candidates who have completed their degree and are not pursuing further studies

Age: 25 years and above

Process: International Voice / BPO

Employment Type: Full-time

Shift: Night Shift

Job DescriptionWe are looking for an experienced and result-oriented Team Leader to manage an International Voice Process team. The candidate should have strong leadership, communication, and team-management skills, with the ability to monitor performance and achieve business targets.

• Roles and ResponsibilitiesLead, monitor, and motivate a team of voice process executives.
• Track KPI metrics, including AHT, quality, CSAT, and WFM.
• Prepare and manage team rosters and shift schedules.
• Monitor executive performance and provide regular feedback.
• Conduct call monitoring and ensure process quality standards.
• Handle escalations and support team members in resolving customer issues.
• Track attendance, productivity, and target achievement.
• Prepare daily and weekly performance reports.
• Required SkillsMinimum 1–2 years of experience as a Team Leader in an International Voice/BPO process.
• Strong leadership and people-management skills.
• Excellent English communication skills.
• Knowledge of KPI metrics, WFM, roster preparation, and AHT.
• Ability to monitor calls, identify performance gaps, and provide constructive feedback.
• Willingness to work night shifts.

How to ApplyInterested candidates can share their updated resumes via WhatsApp. Our recruitment team will contact shortlisted candidates.

Contact: 99897 98290

Email: virelaxa.bpo@gmail.com