Receptionist

We are looking for a friendly, professional and organised Receptionist to manage guest services, reservations and daily front-office operations.

• Key ResponsibilitiesWelcome guests and manage check-ins and check-outs.
• Handle reservations, phone calls, WhatsApp and emails.
• Coordinate treatment schedules with doctors and therapists.
• Communicate with housekeeping, kitchen and other departments.
• Handle guest enquiries, requests and complaints.
• Prepare invoices, collect payments and maintain records.
• Follow up with potential customers to increase bookings.
• Maintain accurate guest information and booking schedules.
• Submit daily occupancy, payment and activity reports.
• Keep the reception area clean and professional.
• RequirementsGood English and Malayalam communication skills.
• Basic computer and Excel knowledge.
• Friendly, honest, punctual and professional.
• Good organisational and customer service skills.
• Previous hospitality experience preferred.
• Performance ExpectationsAccurate reservations and payment records.
• Quick responses to guest enquiries.
• Daily reports completed on time.
• High guest satisfaction.
• Efficient coordination between departments.