Hub Manager

Job Description (JD) – Hub In-ChargeDepartment: Operations / Logistics

Industry: E-commerce / Quick Commerce / Last-Mile Delivery

Role: Hub In-Charge

Reporting To: Area Manager / City Operations Manager

1. Job SummaryThe Hub In-Charge is responsible for managing the day-to-day operations of a delivery hub, ensuring timely shipment processing, rider coordination, manpower management, delivery performance, and smooth hub operations while meeting operational KPIs, SLAs and customer service standards.

• 2. Key ResponsibilitiesHub Operations: Manage daily hub activities, including shipment receiving, scanning, sorting, dispatch and return processing.
• Last-Mile Delivery: Ensure timely allocation and dispatch of shipments to delivery riders and monitor delivery performance.
• Rider Management: Coordinate rider availability, attendance, productivity, hiring requirements and rider retention.
• Team Management: Supervise hub staff, team leaders, associates and delivery personnel.
• Performance Monitoring: Track KPIs such as delivery TAT, productivity, first-attempt delivery, pending shipments, attendance and SLA adherence.
• Inventory & Shipment Control: Maintain shipment accuracy, reconciliation, proper scanning and control of undelivered or misrouted shipments.
• Customer & Escalation Management: Resolve delivery-related issues, customer complaints and operational escalations.
• Compliance & Safety: Ensure adherence to SOPs, safety standards, cash handling procedures (where applicable) and company policies.
• Reporting: Prepare daily MIS reports, productivity reports, attendance reports and operational performance updates.
• Coordination: Work closely with central operations, city teams, transport, recruitment and other stakeholders to ensure smooth execution.
• 3. Required SkillsTeam handling and leadership
• Hub / warehouse / logistics operations
• Rider and manpower management
• Problem-solving and decision-making
• Basic Excel, MIS and operational reporting
• Communication and stakeholder management
• Ability to work in rotational shifts, weekends and peak periods
• 4. Candidate RequirementsExperience: Typically 2–5 years in logistics, last-mile delivery, courier, e-commerce, quick commerce or warehouse operations. Adjust according to your hiring level.
• Education: Graduate preferred; relevant operational experience may be considered.
• Preferred Background: E-commerce logistics, 3PL, courier companies, quick commerce or delivery hub operations.

Contact-7979078006