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Aramya

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Rashtrapati Bhavan

Aliya Bans Chowk Gurgaon

About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.

Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.

Website: www.aramya.in
Our Team: https://shorturl.at/l6uYJ

About the Role
We are looking for a Customer Support SME (Tickets Specialist) who will be responsible for driving quality, escalations
management, and process adherence within the support function. This role is best suited for someone who has deep exposure to Freshdesk/Freshchat, excels at analytical problem-solving, and can mentor agents while ensuring timely and accurate ticket closures.

Roles & Responsibilities
● Review, assign, and monitor support tickets and live chats across various categories (Delivery, Refunds, Exchange, Returns, Product, etc.) to ensure SLA adherence.
● Maintain escalation trackers covering both chat and ticket cases. Handle Level-2 escalations, coordinate with internal teams (FF, Tech, Accounts) and ensure timely resolution with proper communication updates. Also ensure no pending cases beyond TAT.
● Perform daily quality audits on chats and tickets for tone, accuracy, and tagging hygiene.
● Share daily/weekly performance reports and insights with the Team Lead to identify gaps, patterns, and process improvements.
● Ensure SOP adherence and tagging guidelines across chat and ticket communication templates.
● Assist in training and mentoring chat/ticket agents, providing feedback based on recurring issues or missed steps.
● Communicate empathetically and professionally with customers when required, ensuring zero unresolved or untagged tickets.
● Drive continuous improvement in response quality, closure timelines, and escalation turnaround.
● Support both chat and ticket operations, ensuring balance in workload and performance tracking.
● Support training and onboarding of new agents through knowledge sessions, mock chats, and query simulations.
● Assist in refining macros/canned responses to maintain empathy, accuracy, and brand voice.
● Be the point of contact for queries from chat or ticket agents needing guidance or clarification.

Key Qualifications & Skills
● 2-4 years of experience in a Customer Support or Escalations role in a D2C/e-commerce environment.
● Strong understanding of support workflows, ticket lifecycle, and chat concurrency management.
● Strong working knowledge of Freshdesk, Freshchat, Shopify, and Google Sheets.
● Excellent written and verbal communication skills (English & Hindi mandatory).
● Strong analytical mindset and attention to detail in ticket handling, audits, and reporting.
● Ability to coach chat and ticket agents, multitask, and coordinate across functions.

Location: Gurugram (AIHP Palms, Plot number 242, 243, Phase IV, Udyog Vihar, Sector 18, Gurugram)



Subject Matter Expert - Customer Support

Subramanya Nagar

Bengaluru

Marathahalli

Job Title: Offline Store Sales
About Aramya 
Our vision is to build some of the world’s most loved fashion and lifestyle brands and enable people to express themselves.

We are well funded, having raised $20M from marquee investors including Accel, Z47, and industry veterans. Our first brand, Aramya, launched in 2024 and scaled to ₹40 Cr in revenue in its first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design.

Today, we operate at a ₹200 Cr ARR and are scaling rapidly across D2C and offline retail channels.

Website: https://www.aramya.in
Team: https://shorturl.at/l6uYJ


We are seeking a motivated and customer-oriented Offline Store Sales Representative to join our retail team. This role requires providing an exceptional in-store shopping experience to our customers, helping them find products that suit their needs, and driving sales targets. 


Key Responsibilities:
Responsible for maintaining the store's visual merchandising guidelines, including steam ironing, hanger arrangement, and rack and fixture alignment.
Greet and assist customers, providing product knowledge and ensuring a great shopping experience.
Drive sales, achieve targets, and promote upselling.
Maintain store displays and assist with stock replenishment.
Process sales, returns, and exchanges accurately.



Sales Executive

Kammasandra

Jnana Jyothi Nagara 2Nd Phase

Banshankari

Honga Sandra

Hosahalli Gate

Echal Mara Vidyaranyapura

Position: Retail Store Cashier
Reports to: Store Manager
Employment Type: Full-time


About UsRole SummaryAs a Cashier at our store, you will be the face of our retail operation at the checkout zone. You will greet customers, process payments, handle returns/exchanges and ensure an efficient and friendly checkout experience. Your role contributes directly to the overall customer satisfaction, store operations, and sales performance.

Key Responsibilities
●     Greet customers warmly as they approach the checkout counter.
●     Scan items, verify prices, apply discounts/promotions, and process payments (cash, card, mobile-payments).
●     Operate the POS (Point of Sale) system accurately; issue receipts and change as needed.
●     Handle returns, exchanges and refunds in accordance with store policy.
●     Ensure cash drawer balances at the end of shifts; reconcile till discrepancies and report issues to management.
●     Maintain the checkout area in a clean, organised and presentable state.
●     Assist customers with questions or direct them to appropriate staff for help.
●     Inform customers about store promotions, loyalty programmes or special offers.
●     Collaborate with the store team to restock merchandise, bag items, and support other store operations when needed (e.g., when lines are long).
●     Adhere to all company policies regarding loss prevention, security, and cash handling.
●     Report any equipment defects, technical issues or customer complaints to the store manager.



Qualifications & Skills
●     +12 pass
●     Proven experience as a cashier, preferably in retail or a fast-paced environment is a plus.
●     Basic arithmetic and comfort in handling money, giving change, working with POS systems.
●     Good customer service skills — friendly, approachable and patient.
●     Excellent communication (verbal) skills, and ability to work effectively with team members.
●     High level of accuracy, attention to detail and integrity in handling cash and transactions.
●     Ability to stand for extended periods, handle moderate physical activity (e.g., bagging, restocking).
●     Trustworthy, punctual, and able to handle confidential information (cash, receipts) responsibly.
●     Language : English, Kannada


What We Offer
●     Friendly, supportive team environment with opportunities to learn and grow.
●     Store discounts on merchandise.
●     Training on POS system and store operations.
●     Opportunity for advancement (e.g., Senior Cashier, Floor Supervisor) for high performers.


 


Cashier

Doddathoguru

Job Title: Stock Boy
About Aramya
Our vision is to build some of the world’s most loved fashion and lifestyle brands and enable people to express themselves.
We are well funded, having raised $20M from marquee investors including Accel, Z47, and industry veterans. Our first brand, Aramya, launched in 2024 and scaled to ₹40 Cr in revenue in its first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design.
Today, we operate at a ₹200 Cr ARR and are scaling rapidly across D2C and offline retail channels.
Website: https://www.aramya.in
Team: https://shorturl.at/l6uYJ

We are hiring a Stock Boy to manage store inventory and support in stockroom and floor arrangements. This is a full-time role.

Responsibilities
Receive and count stock delivered to the store
Arrange stock neatly in store and storage areas
Steam iron clothes before display
Refill items on racks when they get sold
Help with basic store display setup and rotation
Maintain cleanliness in stock area


Requirements
6 months to 1 year of retail or stockroom experience preferred
Should know how to handle clothes and packaging carefully
Must be active, quick, and reliable
Should be comfortable with physical tasks and lifting cartons



Stock Boy

Wipro Park Koramangala

Kalya Main Road

Jn of 8th Main And 3rd Cross

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Aramya Jobs - 16 Verified Vacancies

Subject Matter Expert - Customer Support

Sales Executive

Sales Executive

Sales Executive

Sales Executive

Sales Executive

Sales Executive

Sales Executive

Cashier

Stock Boy

Stock Boy

Stock Boy

Stock Boy

Stock Boy

Stock Boy

Stock Boy