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College Square


About the Role:
We are seeking a Customer Care Executive to join our fast-growing online fashion brand. You’ll be the voice of the brand — managing customer queries, assisting with orders, returns, and exchanges, and ensuring a smooth and positive shopping experience for our customers.

Key Responsibilities:


Respond to customer inquiries via call, WhatsApp, email, and social media.
Handle order-related issues such as size exchanges, returns, and delivery queries.
Coordinate with the operations and logistics team to ensure timely resolutions.
Maintain accurate records of customer interactions.
Provide exceptional after-sales service and ensure customer satisfaction.

Requirements:


Excellent written and verbal communication skills in English and Hindi.
Prior experience in e-commerce or fashion customer service (preferred).
Strong understanding of online order processes and Shopify or similar platforms (preferred but not mandatory).
Basic computer knowledge (Excel, Gmail, CRM tools).
Friendly, patient, and solution-oriented attitude.




House of Dhaaga

Customer Support Executive

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Freshers Jobs In Salt Lake City Sector 3 Kolkata - 1 Verified Vacancies

Customer Support Executive