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Area Business Manager - WC-SALARIED PL AND WORKING CAPITAL-SalesThe Area Business Manager will be responsible for driving sales and business development in the Chandigarh region. They will oversee the sales team and work to achieve sales targets and objectives. The role involves developing and implementing sales strategies, managing client relationships, and ensuring customer satisfaction.

Area Sales Manager (B2B)

Senior Premier Acquisition Manager-Business Banking-Sales-SalesThe Senior Premier Acquisition Manager will be responsible for acquiring new business banking clients. They will be required to develop and maintain relationships with high-value customers and ensure the delivery of a high-quality customer experience. The role involves driving sales and meeting acquisition targets.

Acquisition Manager

Team Member Legal - Wholesale Banking-SUPPORT SERVICES-LegalThe Legal Team Member will be responsible for providing legal support within the Wholesale Banking department. They will assist in ensuring compliance with all legal regulations and requirements, as well as handling legal documentation and contracts. The role will involve collaborating with internal teams and external stakeholders to address legal matters effectively.

Legal Associate

Trade Relationship Manager-BRANCH BANKING-Retail SalesJob Role: §  Acquire quality Current Accounts Customers who are dealing in International Trade.§  Identify target markets and Segments §  Ensure to follow all compliance and KYC norms while acquiring §  Ensure that the customer is guided regarding rates and charges.§  Commission and Rates to be fixed in the system. §  Activate the first trade transaction. §  Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC ,  Travel cards , etc.§  Ensure that clients keep high CA AMB values in the accounts opened.§  Generation of Asset leads. §  Smooth handover of the customer to the Branch operations team §  To educate customers regarding Cut off times and follow the SLA’s§  Maintain a low cost of acquisition by acquiring bigger value of accounts §  To achieve Business / Income targets §  To have full knowledge of competitor’s activities and report those to ASMs§  To coordinate and ensure service delivery happens as per SLAs and TATs§  Acquisition and retention of new customer across all the segments.§  Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines.§  Retention of existing customers base §  Handling customer complaints and escalate the complaints to competent authorities for resolutions.§  Ensure all required documents for the agent empanelment including KYC as per bank’s policy are in place for smooth business relationship.§  Deliverance of the required sales pitch for the respective product.§  Timely submission of required reports.§  Execute promotional activities conveyed by ASM/RSM§  Planning and organizing various promotional activities Regularly updates RSM on the current market practices / business strategies by the competitors. Job Requirement: ·       Graduate, PG preferable·       1 to 3 years of Trade Fx and FES preferably in Banking Industry.   ·       Excellent Domain knowledge.·       Exhaustive knowledge of Trade and FES products .·       Excellent sales skills.·       Excellent knowledge of client behaviour &amp; engagement in each product / geographic segments·       High energy levels and enthusiasm, should have winning attitudes ·       Out of box thinker and creative problem solver.·       Good listener and should possess excellent communication skills.·       Excellent negotiator and smart worker·       Result-oriented especially in achieving given NTBs and sales targets.·       Good oral and written communication Should be good in strategizing, aggressive but compliance oriented

Assistant Relationship Manager

Area Recovery Manager-RELATIONSHIP BANKING GROUP-Recovery Branch- Responsible for managing recovery operations within the Relationship Banking Group, focusing on recovery branches.
- Oversee area-wise recovery targets and ensure timely collection of dues.
- Coordinate with branch teams to strategize and implement recovery plans.
- Maintain relationships with customers to facilitate smooth recovery processes.
- Monitor recovery performance metrics and prepare reports for senior management.
- Ensure compliance with banking regulations and internal policies related to recovery.
- Collaborate with cross-functional teams to resolve recovery-related issues and improve efficiency.
- Drive initiatives to reduce non-performing assets and improve asset quality.
- Manage and mentor recovery staff to enhance team performance and motivation.
- Handle escalations and complex recovery cases requiring higher intervention.

Collection/Recovery Manager

Business Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-SalesBusiness Relationship Manager - WC-Working Capital-Sales Job DescriptionBusiness Relationship Manager <table><tbody><tr><td>Department</td><td>Business Banking Assets</td></tr><tr><td>Location</td><td> </td></tr><tr><td>Position Grade</td><td>Deputy Manager / Manager / Sr. Manager</td></tr></tbody></table> <table><tbody><tr><td><table><tbody><tr><td> Job Role: Business Relationship Manager</td></tr></tbody></table></td></tr></tbody></table>  Job Description       · Manage and service existing portfolio of WC clients including renewal and enhancement of limits · Build strong and effective relationship with Promoters and build client trust and confidence · Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. · Ensure growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely renewal of limits, Ensure timely closure of all pending PDD’s. · Tracking and liaison with customer for submission of any pending stock statements, stock insurance and stock audit compliance. · Visit client locations at frequent intervals to stay connected and ensure growth and functionality of business model. · Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. · Ensure minimum delinquency and work towards exit of clients identified in EWS. · Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. · Liaison with internal departments – credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. · Drive cross sell products including WC limits and book penetration in allocated set of clients. · Generate leads from existing customers and on-board new customer’s basis existing relationship management.Maintain CASA book and generate float income by opening all group accounts.  Job Description       Job Requirement       <ul><li>Experience: 2-3 years’ experience in the local market preferably some background in Credit &amp; Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate &amp; fees.</li><li>Strong Oral and Written Communication Skills</li><li>Relationship Management Skill &amp; Good influencing skills</li><li>Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, LAP, etc</li></ul>

Portfolio Resolutions Manager-Unsecured-ARD Retail-ARD Retail Portfolio- Responsible for managing unsecured retail portfolios with focus on resolutions and recovery.
- Oversee the portfolio performance and implement strategies to reduce delinquencies.
- Coordinate with cross-functional teams to ensure effective portfolio management.
- Analyze portfolio data to identify trends and recommend corrective actions.
- Manage stakeholder relationships and ensure compliance with regulatory guidelines.
- Drive initiatives to improve customer experience during resolution processes.
- Monitor and report on key performance indicators related to portfolio health.
- Collaborate with risk and compliance teams to mitigate potential losses.
- Lead a team focused on achieving portfolio resolution targets.
- Ensure timely and accurate reporting to senior management.

Client Success Manager

Authoriser-Branch Banking-BRANCH BANKING-ServiceWe are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling financial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination.
Service walk-in customers across all segments with professionalism and efficiency
Generate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and Gold
Ensure regulatory and procedural compliance across all branch operations
Coordinate and support branch audits
Deliver service excellence to enhance customer retention and cross-sell opportunities
Authorize and verify entries made by Relationship Officers (RO) and Service Officers (SO)
Review end products and clear transactions of ₹10 lakhs and above
Act as vault/key custodian and ensure secure handling of branch assets<h4>Experience Level</h4>Mid Level

Client Servicing

Service Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-SalesPosition Title : Customer Service Manager   Department
Business Banking Asset – Working Capital


Location
Mumbai ( BKC) 


Reporting Relationship
HO Coordinator


Position Grade
M1



  Purpose of the Role To support the business objectives of driving service level i.e enhance customer experience with excellent service delivery Roles and Responsibilities  <ul><li>Ensuring customer’s closure request is processed timely</li><li>Coordinate with relevant team to ensure correct resolution</li><li>Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support </li><li>Execute best practices to ensure reduction in complaints and errors</li><li>Display ownership in handling service requests of customers with accurate resolution</li><li>Update MIS/Reports accurately with details required</li><li>Contribute towards improvement in TAT and NPS</li><li>Take ownership in additional activities to drive team performance</li></ul>   Profile Requirement- Qualification and Experience  Education: Minimum: Graduate  Experience: 3+ years of experience in service domain; preferably from lending domain Knowledge &amp; Skills: <ul><li>Client Focus – Supports clients to achieve resolution through the provision of quality service </li><li>Technology – Uses technology and software applications effectively in accordance with task requirements. Should be good with Microsoft Excel and Outlook along with banking application like Finacle.</li><li>Resilience – Achieves work objectives, even in difficult circumstances whilst remaining positive and calm</li><li>Continuous Improvement – Look for and take advantage of opportunities to learn new skills in order to achieve work goals. Adaptable in approach and willing to be flexible to accommodate the changing needs of the team and the environment </li><li>Gathers information – Knows where to find information and asks questions to ensure a better understanding of issues </li><li>Teamwork – Openly shares information, participates and contributes to team discussions </li><li>Negotiation &amp; Influence – Considers and discusses different ideas without getting personal or aggressive </li><li>Autonomy – Demonstrates punctuality and meets agreed schedules and timelines under general guidance</li></ul><h4>Experience Level</h4>Mid Level

Client Relationship Executive

Branch Operations Manager-BRANCH BANKING-ServiceWe are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiencesAcquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Branch Operations Manager

Service Officer-BRANCH BANKING-Branch BankingJOB ROLE :·       Redress customer needs pertaining to cash, DDs, cheque deposits, general information.·       Speed and accuracy of transaction.·       Exploitation of other business opportunities sensed.·       Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT:·       Should have handled SO profileMBA/Graduate

Senior Service Associate

Team Collection Manager-RELATIONSHIP BANKING GROUP-Recovery Common Cost Allocation - CV,CE & SAWe are seeking a committed and results-oriented Team Collections Manager to lead recovery efforts within the Relationship Banking Group. The role involves managing collections across assigned areas, ensuring portfolio quality, and adhering to internal processes and audit requirements. The ideal candidate should be a graduate with strong persuasion skills, a passion for collections, and the ability to take ownership of responsibilities.
Ensure the maintenance of a quality portfolio by minimizing delinquencies and improving collection efficiency.
Focus on enhancing collections performance in the assigned area, both individually and through effective team management.
Ensure strict adherence to MOPP norms and internal compliance standards.
Follow all banking processes and procedures as defined by the organization.
Comply with audit requirements, maintaining proper documentation and records.
Promote strong coordination among team members and with the branch to ensure smooth operations.
Implement and maintain an effective tracking mechanism for delinquent customers to support timely follow-ups and resolution.<h4>Experience Level</h4>Mid Level

Collections Supervisor

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsWe are seeking a high-energy and self-motivated Relationship Manager – Agri-Finance to drive business in the Tractor Loans and Retail segment. The role involves sourcing working capital loans for Agri-related industries, food processing units, and MSMEs, while ensuring quality portfolio growth and customer satisfaction. The ideal candidate should possess strong interpersonal skills, financial acumen, and a deep understanding of local markets and customer needs. This is a field-intensive role (80% field, 20% office) requiring strong networking, negotiation, and follow-up capabilities. Candidates must be tech-savvy and committed to delivering results with speed, scale, and skill.
Source working capital loans for Agri-related, food processing, and MSME industries Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery Maintain strong follow-up and ensure timely resolution of customer requirements and complaints Understand and evaluate financial documents including balance sheets and P&amp;L statements Leverage knowledge of property/legal aspects for mortgage-based lending Maintain accurate documentation and reporting of business activities Operate with the mantra of “Speed, Scale, and Skill” in all business efforts<h4>Experience Level</h4>Mid Level

Deputy Manager Finance

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

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Kotak Mahindra Bank Jobs - 1242 Verified Vacancies

Area Sales Manager (B2B)

Acquisition Manager

Legal Associate

Assistant Relationship Manager

Collection/Recovery Manager

Assistant Relationship Manager

Client Success Manager

Client Servicing

Client Relationship Executive

Branch Operations Manager

Senior Service Associate

Collections Supervisor

Deputy Manager Finance

Senior Service Associate