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Subramanya Nagar

Bengaluru

Honga Sandra

Company: Radical Minds
Department: Customer Support / BPO Operations
Role: Team Lead – Customer Support
Location: [Location]
Experience Required: 2–5 Years in BPO / Customer Service Operations
Employment Type: Full-Time
Job SummaryWe are looking for an experienced and result-oriented Customer Support Team Lead to manage a team of customer service executives in a fast-paced BPO environment. The candidate will be responsible for team performance, customer satisfaction, process compliance, and operational efficiency while ensuring high-quality customer support delivery.
Key ResponsibilitiesManage and lead a team of customer support associates.
Monitor daily team performance against KPIs such as:
CSAT (Customer Satisfaction)
AHT (Average Handling Time)
Quality Scores
Productivity & Attendance
Conduct regular team huddles, coaching sessions, and feedback discussions.
Handle escalations and provide timely resolutions to customer issues.
Ensure adherence to company policies, SOPs, and client requirements.
Prepare and maintain performance reports and MIS dashboards.
Identify training needs and support employee development.
Coordinate with Quality, Training, and Operations teams for process improvements.
Drive employee engagement and maintain team morale.
Ensure smooth shift operations and workforce management.
Required Skills & QualificationsGraduate in any discipline.
2–5 years of experience in BPO/customer support with at least 1 year in a Team Lead role.
Strong communication and interpersonal skills.
Good knowledge of customer service metrics and reporting.
Ability to manage teams under pressure and meet targets.
Proficiency in MS Excel, reporting tools, and CRM systems.
Strong problem-solving and conflict-resolution skills.
Flexibility to work in rotational shifts.
Preferred SkillsExperience in voice/non-voice/chat support processes.
Exposure to international or domestic BPO operations.
Leadership and mentoring abilities.
Process improvement mindset.
Key Performance Indicators (KPIs)Team Productivity
Customer Satisfaction (CSAT)
Quality Compliance
SLA Adherence
Attrition & Attendance Management
Escalation Resolution



Customer Support Team Leader

Kailasipalyam

We are looking for enthusiastic and customer focused individuals to join the process as customer service representatives. The role involves handling customer queries, providing timely resolutions and ensuring a seamless customer experience, especially in the financial and stock market domain.
Key responsibilities:
Handle inbound customer queries via calls/ written channels.
Provide accurate information regarding products, services and processes
Resolve customer concerns with defined SLAs.
Maintain proper documentation of customer interactions.
Ensure high customer satisfaction and quality standards.


Customer Service Representative

Btm Layout South

Hiring: Customer Support Executive | Day Shift | Bangalore
Location:
Bangalore
Job Role:
Customer Support Executive (Voice Process)
Eligibility:
- Graduate / Undergraduate can apply
- Freshers are welcome
- Experience candidates also eligible
Language Requirement:
- English & Hindi
Communication:
- VETI Level 4 Quality Required
Work Details:
- 6 Days Working
- Day Shift
- Work From Office
Salary:
- Freshers: ₹20,000 CTC
- Experienced: Up to ₹25,000 CTC
Why Apply?
- Day shift (better work-life balance)
- Freshers friendly job
- Quick hiring process
- Growth opportunity in BPO / Customer Support
Important:
- Good communication skills mandatory
- Immediate joiners preferred
Apply Now:
Interested candidates can apply directly.


Customer Support Executive

Venkatapura Gate

We are hiring enthusiastic and customer-focused candidates for the role of Customer support executive. Freshers and experienced candidates are welcome to apply.
Roles and Responsibilities
Handle customer calls and provide accurate information.
Resolve customer queries and complaints effectively6
Maintain a positive and professional attitude while interacting with cutomers.

Required skills

Good communication skills 
language skills(Kannada/Tamil/Telugu/Malayalam/Hindi
Good customer handling skills
Active listening and problem solving skills

Eligibility
Graduate/undergraduate can apply
Freshers and experienced candidates are eligible
Immediate joiners preferred



Customer Care Executive

Marathahalli

We are looking for enthusiastic candidates for the role of customer support Executive
Requirements:
Good communication skills
Fluent in English and Hindi
Minimum 1 year of Customer support experience
Knowledge of the Indian stock market will be an added advantage
Immediate joiners preferred

Benefits:
3-time meals provided
Laptop provided





HSR Layout

₹18,000 per month – Freshers
₹20,000 per month – Experienced Candidates
Process: Voice (Inbound & Outbound Customer Support)
Language Requirement:
Hindi & English (Mandatory) + Any ONE Regional Language (Kannada / Tamil / Telugu)
Role Overview
We are seeking enthusiastic and customer-oriented individuals for the Traya Voice Process. The role involves managing customer interactions, resolving queries efficiently, and delivering a high-quality service experience in a structured and performance-driven environment.
This is a great opportunity for candidates looking to build a career in customer service with a stable and growing organization.
Key Responsibilities
• Handle customer calls professionally (inbound/outbound)
• Provide accurate information and effective resolutions
• Maintain proper call records and update CRM systems
• Follow quality standards, compliance, and process guidelines
• Ensure high levels of customer satisfaction
• Meet daily productivity and performance targets (KPIs)
Eligibility Criteria
Graduates (Freshers can apply)
Non-Graduates with a minimum of 1 year of customer service experience

• Strong verbal communication in Hindi & English
• Proficiency in any ONE regional language (Kannada / Tamil / Telugu)
• Basic computer knowledge and typing skills
• Willingness to work from office (HSR Layout, Bengaluru)
Desired Skills
• Excellent communication and interpersonal skills
• Strong problem-solving and active listening abilities
• Ability to handle customer objections confidently
• Adaptability in a fast-paced voice process environment

Skills & Requirements
Required SkillsCommunicationCustomer ServiceInterpersonal SkillsObjection HandlingTarget Orientation
Preferred SkillsAdaptability
Experience
0 - 5 years
Education
12th
Age Range
18 - 30 years
Languages Required
English, Hindi


Key Responsibilities
• Handle customer calls professionally (inbound/outbound)
• Provide accurate information and effective resolutions
• Maintain proper call records and update CRM systems
• Follow quality standards, compliance, and process guidelines
• Ensure high levels of customer satisfaction
• Meet daily productivity and performance targets (KPIs)


The customer service executive will be responsible for handling customer queries and ensuring a positive customer experience through calls, chats and follow ups.
Handles inbound and outbound queries through calls, chat and email.
Resolve customer complaints and provide appropriate solutions.
Maintain accurate customer records and interaction details.


Rashtrapati Bhavan

Ghaziabad Sector 22

Roles & Responsibilities:-

Handle incoming customer calls or inbound customer service calls.
Resolve customer queries and complaints
Provide product/service information
Maintain customer satisfaction
Update customer details in CRM/system
Escalate unresolved issues to higher teams
Follow company process and communication standards
Achieve targets like quality, AHT, and CSAT
Maintain proper call records and follow-ups
Support customers politely and in professional approach.



Job Title: Customer Support Executive – Chat Process
Eligibility Criteria:
Fluent in English and Hindi (Mandatory)
Graduate or PUC candidates can apply

Shift Timing:
Day Shift

Salary:
₹16,000 – ₹19,000 per month

Role Overview:
Handle customer queries through chat, provide accurate information, and ensure a smooth customer experience while maintaining quality standards.

Skills & Requirements
Required SkillsAbility to handle customer queries over chat professionallyBasic computer knowledge (MS Office, browsing, typing)Basic typing speed and accuracyExcellent written communication in English and Hindi
Preferred SkillsPrior experience in chat or customer support rolesStrong interpersonal and customer handling skillsAttention to detail and quality-focused approach
Experience
0 - 5 years
Education
12th
Age Range
18 - 30 years
Languages Required
English, Hindi


Customer Service Executive

Dundahera Gurgaon

Tele sales

Location: Sector 20 bulding no 108 go work bulding 4th floor.

Experience: 06 month's to 1 Year (Healthcare/Diagnostics preferred)
 
Role:Handle outbound calls, convert leads into bookings, assist customers with test details, pricing, and scheduling while ensuring excellent service.
 
Key Responsibilities:• Call leads from CRM/campaigns• Convert leads into home collection/lab bookings• Share test/package details and pricing• Coordinate scheduling with collection centers• Follow-up on pending leads & feedback• Update CRM data and resolve queries• Ensure customer satisfaction & target achievement
 
Skills Required:• Good communication & convincing skills• Customer handling ability• Basic pathology/healthcare knowledge• CRM/calling system knowledge• Target-oriented approach
 
Qualification:Graduate (Healthcare background preferred)Experience in diagnostics/BPO outbound calling preferred
 
Shift: Rotational (7 AM - 10 PM)

Call HR - Rohit Sharma, 9806376845, Shyam 7217674318


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Radical Minds Technology Jobs - 12 Verified Vacancies

Customer Support Team Leader

Customer Service Representative

Customer Support Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Support Executive

Customer Care Executive

Customer Service Executive

Customer Care Executive

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