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New Delhi

Rashtrapati Bhavan

JAMIA MILLIA ISLAMIA

Job Description – Support Engineer (On-Site) – MultyComm
Role Overview
MultyComm is a fast-growing Unified Communications and Contact Centre platform offering Voice, Video, Messaging, AI and CRM integrations across cloud and hybrid environments. We are looking for a highly skilled and hands-on Support Engineer who will be deployed on-site at customer locations to provide real-time technical support, dialer configuration, and VoIP troubleshooting.
The ideal candidate must have prior experience in Call Centre / Dialer environments, strong troubleshooting skills, and deep understanding of VoIP, Linux, and network fundamentals.
Key Responsibilities
1. Voice and Network Troubleshooting
Diagnose and resolve voice quality issues, latency, jitter, packet loss, echo, and one-way audio.
Troubleshoot network connectivity issues at agent desktops and call centre infrastructure.
Coordinate with ISP, telco, and IT teams for resolution.
Identify root causes related to:
Firewall and NAT configuration
SIP and RTP traffic
Bandwidth and QoS
VPN / IPSEC tunnels
Perform system health checks and proactive monitoring.

2. Dialer Configuration and Management
Configure and manage:
Outbound dialer campaigns
Predictive, progressive, and preview dialers
Lead upload and campaign mapping
Call routing logic
Manage campaign performance and troubleshooting.
Monitor agent utilization and dialer performance.

3. IVR and Call Flow Setup
Design and configure IVR workflows and call routing logic.
Create and modify:
IVR menus
Time-based routing
Skill-based routing
Failover and fallback logic
Integrate IVR with CRM, API, and backend systems.

4. API and CRM Integration Support
Understand and configure integrations between MultyComm dialer and CRM platforms such as:
Zoho
Salesforce
HubSpot
Custom APIs
Assist in troubleshooting:
Webhooks
REST APIs
Authentication and tokens
Work with customer IT teams to ensure data flow and synchronization.

5. User, Queue and Campaign Management
Configure and manage:
Users and agent extensions
Call queues and skills
Supervisor dashboards
Campaign permissions
Handle onboarding and offboarding of users.
Maintain system configuration documentation.

6. Reporting and Data Analysis
Generate reports and analyze call centre performance.
Work with:
Excel
CSV databases
Pivot Tables
Advanced filters and dashboards
Provide actionable insights on:
Agent performance
Campaign effectiveness
Call metrics and KPIs.

7. VoIP Troubleshooting
Analyze SIP call logs and debug call failures.
Use tools such as:
Wireshark
sngrep
tcpdump
Identify issues like:
SIP 403 / 488 / 603 errors
Codec mismatches
Registration failures
DND and telco errors
Work closely with telco partners and network teams.

8. SIP Protocol and Call Flow Understanding
Strong understanding of:
SIP signaling
RTP streams
Session routing
Codec negotiation
Call setup and teardown
Ability to interpret SIP traces and debug live issues.

9. GSM Gateway and Hardware Configuration
Configure and troubleshoot:
GSM gateways
E1 PRI gateways
SIP trunks
Media gateways
Work with vendors like:
Dinstar
Sangoma
Synway
Perform on-site installation and maintenance.

10. Linux System Administration
Install and manage applications on Linux servers.
Perform tasks such as:
Service monitoring
Log analysis
Network troubleshooting
Firewall configuration
System performance monitoring
Work with:
Debian / Ubuntu
Shell commands
SSH and remote access.

11. Customer Interaction and Communication
Act as the primary on-site technical contact.
Communicate clearly with:
Customer stakeholders
IT and network teams
Business and operations teams.
Provide training and system walkthroughs to agents and supervisors.
Maintain professional and client-focused communication.

Mandatory Requirements
Prior hands-on experience in Call Centre / Dialer / Contact Centre environment.
Strong knowledge of VoIP and SIP troubleshooting.
Experience in:
Dialer and PBX administration
Campaign and queue configuration
GSM and SIP gateway setup
Linux systems
Expertise in:
Excel and Pivot Tables
Data analysis and reporting
Experience with Wireshark and SIP debugging.
Ability to read and understand SIP call flows.
Strong communication and customer-handling skills.

Preferred Qualifications
Diploma / Degree in:
Computer Science
Electronics
Telecommunications
Networking
Certifications (added advantage):
VoIP or SIP related
 Linux Administration.
 
 

Experience
2 to 7 years in:
Contact Centre technology
VoIP / Dialer support
Telecom or UCaaS environment.

Key Skills
VoIP, SIP, RTP
Linux and Networking
Call Centre Dialers
IVR Design
API and CRM integrations
Excel and Reporting
GSM Gateway configuration
Troubleshooting and root cause analysis
Customer communication.

 
 
Location
On-site deployment at customer locations (India / UAE / global as required).

Why Join MultyComm?
Work on cutting-edge AI-enabled UCaaS and Contact Centre platform.
Exposure to global telecom and enterprise customers.
Opportunity to work with modern technologies:
AI voice agents
Deepgram
Cloud telephony
Omnichannel communications.
Fast-growing and innovation-driven company.

 


Multycomm Interactive Media

Support Engineer

Nehru Place

We are looking for a Tally Sales & Support Executive responsible for selling Tally solutions and providing basic to advanced support to existing and new customers. The role includes client interaction, requirement analysis, product demos, sales closure, and handling Tally-related queries such as installation, configuration, data management, and day-to-day accounting support.
Key Responsibilities:
Sale of Tally software and related solutions
Provide on-call / remote support to customers
Tally installation, configuration, and troubleshooting
Client training and basic guidance on Tally usage
Follow-ups, renewals, and customer relationship management

Requirements:
Good working knowledge of Tally (certification preferred)
Experience in software sales or support
Good communication and client-handling skills

Salary: Fixed + Incentives (as per experience)


SMR Informatics

TALLY SALES AND SUPPORT

Rajendra Place

Key Responsibilities:
Manage and maintain company IT infrastructure (systems, networks, devices)
Install, configure, and troubleshoot hardware and software
Monitor system performance and ensure network security
Handle user access, email configuration, and system permissions
Maintain data backups and ensure data security compliance
Coordinate with vendors for IT-related procurement and support
Support CRM, internal software, and third-party integrations
Assist in cybersecurity measures and regular system updates
Maintain IT documentation and asset management records


Fluxusforge Private Limited

IT Administrator

YAMUNAVIHAR/BRIJPURI

About Us:
R-word Software is a growing IT company specializing in billing and inventory management solutions. We aim to simplify business operations for small and medium enterprises through user-friendly and reliable software solutions.

Job Overview:
We are looking for a dedicated and customer-focused Technical Support Executive to provide support for our software products (Inventory & Billing Application). The ideal candidate will handle client queries, resolve technical issues, and ensure customer satisfaction through effective communication and troubleshooting.

Key Responsibilities:
Handle customer queries via call, chat, or email.
Provide software installation, setup, and configuration support.
Troubleshoot technical issues related to our billing & inventory application.
Guide clients on software features and updates.
Report and escalate unresolved issues to the development team.
Maintain records of issues, solutions, and client feedback.
Conduct remote sessions or demos when required.
Required Skills:Basic understanding of software installation and troubleshooting (Windows/Android).
Strong communication and problem-solving skills.
Knowledge of databases (SQL / SQLite) will be a plus.
Familiar with remote support tools (AnyDesk, TeamViewer, etc.).
Patience and customer-first attitude.
Qualifications:Graduate in BCA, B.Tech, MCA, or any IT-related field.
Freshers or candidates with up to 2 years of experience are welcome.


Benefits:
Training on company products and tools.
Friendly and supportive team environment.
Growth opportunities in software support & development roles.


How to Apply:Send your resume to 📧 hr@rworldsoftware.in with the subject line “Application for Technical Support Executive”.


R-World Software

Technical Support Executive

Britania Factory

Providing email, remote, and in-person support to troubleshoot various technical problems
· Installing and configuring computer hardware, software, peripherals, and networking equipment
· Resolving issues with internet connectivity, printers, scanners, and other equipment
· Performing troubleshooting to diagnose system failures and identifying root causes
· Escalating to a specialized team if unable to diagnose
· Configuring system settings, security tools, VPN access etc
· Tracking Inventory computers, devices, peripherals, components, and software licenses
· Managing Asset labelling of each and every IT equipment
· Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
· Providing Support for engineering and Microsoft applications
· Required working knowledge regarding Ms teams / Outlook / O365 Configuration process, Archive Process, Repairing process,
.Require to visit Client sites as per requirement.


Isourse Technologies Pvt. Ltd

Desktop Support Engineer

MuleSoft Application Support EngineerReq ID: 356699 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a MuleSoft Application Support Engineer to join our team in Delhi, Delhi (IN-DL), India (IN).Job Description – MuleSoft Application Support Engineer (L1 / L2) Experience 4–8 years Location Noida (ODC) Role Summary We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services. Key Responsibilities L1 / L2 Application Support Provide L1 and L2 production support for MuleSoft APIs and integrations. Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools. Handle incident, service request, and problem tickets in line with ITIL processes. Perform initial triage, log analysis, and issue resolution within defined SLAs. Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts. MuleSoft &amp; IDP Support Responsibilities Support MuleSoft applications built on Anypoint Platform. Troubleshoot issues related to: Mule flows API failures DataWeave transformations Connectivity issues (HTTP, JMS, MQ, SFTP, DB) Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions. Handle IDP-related issues such as: Document ingestion and processing failures OCR and extraction errors Integration issues between IDP and MuleSoft APIs Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments. Banking &amp; Compliance Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications. Ensure compliance with banking security, audit, and regulatory requirements. Participate in change management, release support, and DR activities. Operational Excellence Maintain and update support documentation, SOPs, and runbooks. Participate in shift-based and on-call support. Work closely with infrastructure, network, and vendor teams. Identify recurring issues and support problem management activities. Required Skills &amp; Qualifications Technical Skills 4–8 years of IT experience with MuleSoft application support. Hands-on experience with MuleSoft Anypoint Platform. Knowledge of Mule 4, DataWeave, REST/SOAP APIs. Experience supporting MuleSoft Intelligent Document Processing (IDP). Experience with log analysis and monitoring tools. Basic knowledge of CI/CD pipelines and deployment processes. Working knowledge of Linux/Unix environments. Process &amp; Soft Skills Good understanding of ITIL processes. Strong troubleshooting and analytical skills. Effective communication and coordination skills. Ability to work in high-pressure production environments. Operational Requirement This role requires readiness to provide 24x7 production support from the Noida ODC. Support will be rotational, including weekends, based on operational needs. Flexibility to work in shifts and provide on-call support is mandatory.About NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>.NTT DATA endeavors to make <a href="https://us.nttdata.com">https://us.nttdata.com</a> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click <a href="http://us.nttdata.com/en/compliance#eeos">here</a>. If you'd like more information on your EEO rights under the law, please click <a href="http://us.nttdata.com/en/compliance#know-your-rights">here</a>. For Pay Transparency information, please click<a href="http://us.nttdata.com/en/compliance#ppnp"> here</a>.<h4>Experience Level</h4>Senior Level

NTT DATA Global Delivery Services Ltd

Application Support Engineer

Principal Technical Account Representative (TAM)Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery.   They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Oracle Financial Services Software Ltd

Technical Executive

Mulesoft Application SupportReq ID: 356702 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Mulesoft Application Support to join our team in Delhi, Delhi (IN-DL), India (IN).Job Description – MuleSoft Application Support Engineer (L3) Experience 4–8 years Location Noida (ODC) Role Summary We are seeking a MuleSoft Application Support Engineer – L3 with 4–8 years of experience to provide advanced production support and development-level expertise for MuleSoft-based integration platforms in a banking environment. The L3 engineer will act as the final escalation point, handling complex incidents, root cause analysis, and enhancement requirements, with strong MuleSoft and IDP development knowledge. Key Responsibilities L3 Production Support &amp; Advanced Troubleshooting Act as the L3 escalation point for complex MuleSoft production issues. Perform deep root cause analysis and implement permanent fixes. Troubleshoot complex issues related to: Mule flows and orchestration DataWeave transformations API performance and scalability JVM, memory, and threading issues Guide and mentor L1/L2 teams during critical incidents. Development &amp; Enhancements Perform code-level fixes and enhancements in MuleSoft applications. Design and develop: Mule 4 flows and subflows DataWeave scripts Error handling and retry mechanisms Support enhancement requests, change requirements, and continuous improvements. Participate in design reviews and impact analysis. MuleSoft IDP Responsibilities Provide advanced support and enhancement for MuleSoft Intelligent Document Processing (IDP) solutions. Troubleshoot and resolve complex IDP issues such as: OCR accuracy problems Classification and extraction model failures Performance and scalability challenges Enhance and tune IDP workflows to improve accuracy and efficiency. Support integration of IDP with downstream banking systems. Guide L1/L2 teams on IDP-related incidents. Platform, Banking &amp; Compliance Manage deployments on CloudHub / Runtime Fabric / On-Prem Mule runtimes. Configure API Manager policies and security (OAuth, JWT, TLS). Support integrations for core banking, payments, AML/KYC, and other banking systems. Ensure adherence to banking security, compliance, and audit standards. Participate in release management, DR drills, and production readiness reviews. Operational Excellence Own problem management and preventive actions. Create and maintain technical documentation and runbooks. Participate in 24x7 on-call and rotational support. Collaborate with infrastructure, security, and vendor teams. Required Skills &amp; Qualifications Technical Skills 4–8 years of IT experience with strong MuleSoft L3 support and development expertise. Deep hands-on experience with Mule 4 and DataWeave 2.x. Strong experience with MuleSoft Intelligent Document Processing (IDP). Expertise in REST/SOAP APIs and integration patterns. Experience with performance tuning, log analysis, and troubleshooting production issues. Good understanding of Linux/Unix, networking, and JVM concepts. Process &amp; Soft Skills Strong understanding of ITIL processes. Excellent analytical, problem-solving, and communication skills. Ability to handle P1/P2 incidents in high-pressure environments. Ability to mentor junior engineers. Operational Requirement This role requires readiness to provide 24x7 production support from the Noida ODC. Support will be rotational, including weekends, based on operational needs. Flexibility to work in shifts and provide on-call support is mandatory.About NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>.NTT DATA endeavors to make <a href="https://us.nttdata.com">https://us.nttdata.com</a> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click <a href="http://us.nttdata.com/en/compliance#eeos">here</a>. If you'd like more information on your EEO rights under the law, please click <a href="http://us.nttdata.com/en/compliance#know-your-rights">here</a>. For Pay Transparency information, please click<a href="http://us.nttdata.com/en/compliance#ppnp"> here</a>.<h4>Experience Level</h4>Senior Level

Senior Lead EngineerReq ID: 356701 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Lead Engineer to join our team in Delhi, Delhi (IN-DL), India (IN).Job Description – MuleSoft Application Support Engineer (L3) Experience 4–8 years Location Noida (ODC) Role Summary We are seeking a MuleSoft Application Support Engineer – L3 with 4–8 years of experience to provide advanced production support and development-level expertise for MuleSoft-based integration platforms in a banking environment. The L3 engineer will act as the final escalation point, handling complex incidents, root cause analysis, and enhancement requirements, with strong MuleSoft and IDP development knowledge. Key Responsibilities L3 Production Support &amp; Advanced Troubleshooting Act as the L3 escalation point for complex MuleSoft production issues. Perform deep root cause analysis and implement permanent fixes. Troubleshoot complex issues related to: Mule flows and orchestration DataWeave transformations API performance and scalability JVM, memory, and threading issues Guide and mentor L1/L2 teams during critical incidents. Development &amp; Enhancements Perform code-level fixes and enhancements in MuleSoft applications. Design and develop: Mule 4 flows and subflows DataWeave scripts Error handling and retry mechanisms Support enhancement requests, change requirements, and continuous improvements. Participate in design reviews and impact analysis. MuleSoft IDP Responsibilities Provide advanced support and enhancement for MuleSoft Intelligent Document Processing (IDP) solutions. Troubleshoot and resolve complex IDP issues such as: OCR accuracy problems Classification and extraction model failures Performance and scalability challenges Enhance and tune IDP workflows to improve accuracy and efficiency. Support integration of IDP with downstream banking systems. Guide L1/L2 teams on IDP-related incidents. Platform, Banking &amp; Compliance Manage deployments on CloudHub / Runtime Fabric / On-Prem Mule runtimes. Configure API Manager policies and security (OAuth, JWT, TLS). Support integrations for core banking, payments, AML/KYC, and other banking systems. Ensure adherence to banking security, compliance, and audit standards. Participate in release management, DR drills, and production readiness reviews. Operational Excellence Own problem management and preventive actions. Create and maintain technical documentation and runbooks. Participate in 24x7 on-call and rotational support. Collaborate with infrastructure, security, and vendor teams. Required Skills &amp; Qualifications Technical Skills 4–8 years of IT experience with strong MuleSoft L3 support and development expertise. Deep hands-on experience with Mule 4 and DataWeave 2.x. Strong experience with MuleSoft Intelligent Document Processing (IDP). Expertise in REST/SOAP APIs and integration patterns. Experience with performance tuning, log analysis, and troubleshooting production issues. Good understanding of Linux/Unix, networking, and JVM concepts. Process &amp; Soft Skills Strong understanding of ITIL processes. Excellent analytical, problem-solving, and communication skills. Ability to handle P1/P2 incidents in high-pressure environments. Ability to mentor junior engineers. Operational Requirement This role requires readiness to provide 24x7 production support from the Noida ODC. Support will be rotational, including weekends, based on operational needs. Flexibility to work in shifts and provide on-call support is mandatory.About NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>.NTT DATA endeavors to make <a href="https://us.nttdata.com">https://us.nttdata.com</a> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click <a href="http://us.nttdata.com/en/compliance#eeos">here</a>. If you'd like more information on your EEO rights under the law, please click <a href="http://us.nttdata.com/en/compliance#know-your-rights">here</a>. For Pay Transparency information, please click<a href="http://us.nttdata.com/en/compliance#ppnp"> here</a>.<h4>Experience Level</h4>Senior Level

Salesforce Engineer

Technical Support EngineerThe primary responsibility of IT Technical Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational. This is done through proactively identifying, investigating, and resolving more complex technical incidents and problems and restoring service to clients by managing these incidents are managed to resolution.Key Roles and Responsibilities:
Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
Proactively identify problems, events, incidents, and errors prior to or when they occur.
Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
Report and escalate complex issues to 3rd party vendors.
Provide continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
Update incidents, requests, problems, and/or events with progress and resolution details.
Knowledge, Skills, and Attributes:
The ability to communicate well and to capture all pertinent details when required will contribute to their success
Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to work well in a pressurized environment
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications and Certifications:
Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
Relevant IT certifications

Required Experience:
Demonstrated experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization
Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business

NTT India

Technical Support Engineer

IT Support EngineerOur Company

 
We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 
Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 
Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
 

The TeamWe are a Global IT Team responsible for managing infrastructure, applications, and technology support across Hitachi Digital Global and GlobalLogic. Our key activities include system administration, network monitoring, hardware and software provisioning, and user support. In addition, we handle various IT operations such as troubleshooting, upgrades, and compliance with organizational technology standards.Our team is diverse and distributed across multiple global locations, ensuring round-the-clock support for different regions. You will have the opportunity to collaborate with experienced and dedicated IT professionals who are experts in various domains and possess extensive knowledge in technology and digital transformation. The Role<ul><li>Solid background in systems administration.</li><li>Strong Knowledge in installation and troubleshooting of Operating Systems (Windows, Mac and Linux).</li><li>Strong HW/SW problem solving and troubleshooting skills.</li><li>Knowledge in administration and configuration of AD, DNS, DHCP.</li><li>Experience in virtualized environments.</li><li>Familiarity with the fundamentals of Linux scripting languages.</li><li>Knowledge in Networking.</li><li>Ability to work independently.</li><li>Good communication skills.</li></ul> What you’ll bring<ul><li>Managing day-to-day incidents/ critical issues of end users.</li><li>Coordinating with different sub teams in IT for resolution.</li><li>Evaluate, improve, and maintain the information security throughout the Linux infrastructure.</li><li>Responsible for installing, configuring and maintaining the Linux servers and workstations</li><li>Managing Audio and video conferencing (equipment setup, configuration and testing).</li><li>Discussion with end users; proactive.</li><li>Managing assets / encryption / Knowledge in Skype for business /VPN</li></ul>

 
About us
 

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.
 
#LI-AP1
 

 Fostering innovation through diverse perspectivesHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after youWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.<h4>Experience Level</h4>Mid Level

Hitachi Vantara India Pvt Ltd

IT Support Engineer

Ashok Vihar Ph-II

Looking for someone who is strong willed, excellent communicator and please personality to speak with.
Office coordination
Team Management
People Skills


Webmagic Technologies

Office Coordinator

Shalimar Bagh

Lead Generation & Prospecting: Proactively identifying potential clients through cold calling, networking, LinkedIn Sales Navigator, and attending industry events.
Sales Presentations & Demos: Delivering technical presentations and software demonstrations to highlight product value to prospective clients.
Client Needs Analysis: Understanding client business needs and recommending suitable, customized IT solutions.
Negotiation & Closing: Negotiating contracts, pricing, and service agreements to close sales and meet or exceed monthly/annual targets.
Account Management: Maintaining strong, long-term relationships with existing customers for retention and upselling.
Market Intelligence: Staying updated on industry trends, competitor offerings, and new technologies to adjust sales strategies.
CRM Management: Recording all client interactions, managing pipelines, and updating data in systems like Salesforce.
Collaboration: Working with marketing and technical teams to create sales collateral and resolve client issues. 



MS Infosolution

IT Sales Executive

The role involves installation and troubleshooting of computers, laptops, printers, and related peripherals, along with basic computer hardware diagnosis including RAM, HDD/SSD, motherboard, and power supply. The candidate will be responsible for Windows OS installation, basic software setup, and providing basic networking support such as LAN cabling, routers, and switches. This is a field-based role requiring on-site technical support at customer locations. The ideal candidate should have basic knowledge of computer hardware and system functions, be willing to work in the field (not an office job), and possess good communication and problem-solving skills.


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