Field Support Engineer - IT Infra / AV / Multifunctional Printers/ CCTV

Job Title:

 Field Support Engineer

Location: Vasant Vihar, New Delhi

Open Positions: 6

Employment Type: Full-Time, Permanent

Industry: Audio Visual / IT Infrastructure / Office Automation / CCTV & Surveillance

Job Overview

Rivotta India is looking for experienced and technically skilled Field Support Engineers to handle installation, configuration, troubleshooting, and maintenance of Audio Visual systems, IT infrastructure, Multifunctional Printers, CCTV systems, and Office Automation products.

The ideal candidate should have strong hands-on technical expertise, the ability to work independently at customer sites, and capability to install, integrate, and troubleshoot technical systems efficiently.

Key Responsibilities

• Installation & Integration: Install and configure AV equipment, IT hardware, CCTV systems, and office automation products at customer locations.

• Technical Troubleshooting: Diagnose and resolve technical issues related to AV systems, computers, printers, networking, and surveillance systems.

• Boardroom & Auditorium Setup: Integrate conferencing systems including displays, PTZ cameras, microphones, mixers, amplifiers, and control systems.

• Product Demonstration: Independently demonstrate equipment to customers and explain product functionality.

• System Maintenance: Perform preventive maintenance and ensure smooth functioning of installed equipment.

• Customer Support: Provide on-site technical support and resolve service issues promptly.

• Documentation: Maintain installation reports, service logs, and equipment records.

• Vendor Coordination: Coordinate with OEMs for technical support and warranty-related services.

• Product Knowledge: Stay updated with the latest technologies in AV, IT, CCTV, and office automation systems.

Products & Systems Exposure

Candidates should have knowledge or hands-on experience in one or more of the following:

• Audio Visual Systems – Video conferencing, commercial displays, video walls, PTZ cameras, microphones, PA systems, BGM systems, projectors, mixers, smart classroom solutions.

• IT Infrastructure – Laptops, desktops, networking basics, rack setup, structured cabling, system configuration.

• Office Automation Products – Multifunctional Printers / Digital Copier / Scanner / Printer including scan-to-email configuration and document management workflows.

• CCTV & Surveillance Systems – CCTV camera installation, NVR/DVR configuration, IP surveillance systems.

Important Note

Candidates having experience and expertise in even one of the above domains are also welcome to apply.

While applying, candidates must clearly mention their area of expertise in the following domains:

• Audio Visual Systems

• IT Infrastructure

• Multifunctional Printers / Digital Copier / Scanner / Printer (Scan-to-Mail, etc.)

• CCTV & Surveillance Systems

• Office Automation Products

Required Skills

• Strong troubleshooting and technical problem-solving skills

• Experience in installation and integration of technical systems

• Good communication and customer interaction skills

• Ability to work independently on field assignments

• Strong teamwork and coordination ability

Qualifications

Education: Diploma / ITI / Graduate in IT, Electronics, Computer Science, or related field

Experience:

• Minimum 5 years of experience

• Must be from Audio Visual / IT Infrastructure / Office Automation / CCTV or similar industry

Preferred Certifications:

AVIXA CTS / Crestron / Extron or equivalent technical certifications.

Additional Requirements

• Candidate must have own conveyance

• Willingness to travel for site installation and service assignments

Working Details

Office Location:

Rivotta India

20-E, Second Floor, Vasant Vihar

New Delhi – 110057

Working Hours: 9:30 AM – 6:00 PM

Working Days: 6 Days a Week

Compensation

• Salary: Negotiable for the right candidate

• Incentives: Monthly incentives based on company sales and service revenue

Apply

Interested candidates may send their CV to:

📧 hr@rivottaindia.com

📱 9810044555