Packaged/SaaS Application Engineer

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Laboratory Information and Execution Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing software releases and ensuring the overall stability and performance of the systems. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of daily activities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot issues to maintain optimal operation.
- Document configuration changes and maintain clear records of system modifications.
- Assist junior team members by sharing knowledge and providing guidance on application usage and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Empower CDS
- Strong understanding of software configuration management and release processes.
- Experience working with APIs and integrating third-party services.
- Familiarity with low-code platforms to customize and extend application functionality.
- Ability to analyze system performance and implement improvements to ensure stability.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Empower CDS.
- This position is based at our CDC2A - SEZ location.
- A 15 years full time education is required.