Customer Service Manager_WBG Operations (Ops)-Customer Service Desk_Pune
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Manager_WBG Operations (Ops)-Customer Service Desk_Pune
- Manage and oversee customer service operations to ensure high-quality support. - Lead the customer service desk team to handle queries and resolve issues efficiently. - Coordinate with various departments to improve customer satisfaction and operational workflows. - Monitor performance metrics and implement improvements for service delivery. - Ensure adherence to company policies and customer service standards. - Facilitate communication between customers and internal teams. - Drive initiatives to enhance customer experience and retention. - Handle escalations and complex customer issues with professionalism. - Support training and development of customer service staff. - Maintain a positive and productive work environment within the customer service department.Job role
Job requirements
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
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