Subcontractor

Area(s) of responsibility

General Overview

Birlasoft is looking for an experienced Business Analyst for the Conduent HSP Modernization program. The role will focus on understanding healthcare business processes, analyzing and documenting requirements, validating solution designs, and supporting delivery and testing teams throughout the software development lifecycle.

• Understand HSP business processes, user workflows, existing application behavior, business rules, and operational needs.
• Conduct requirement workshops and discussions with customer stakeholders, business users, and domain SMEs.
• Analyze, clarify, document, and manage functional and non-functional requirements.
• Prepare business requirements, process flows, use cases, user stories, acceptance criteria, interface requirements, and supporting documentation.
• Maintain requirement traceability from business need through design, development, testing, and acceptance.
• Work with architects and engineering teams to validate that proposed designs meet business and operational requirements.
• Document interface behavior, data movement, business validations, exceptions, dependencies, and expected outcomes.
• Define and validate NFRs covering performance, scalability, availability, security, auditability, usability, and operational support.
• Review test scenarios and test cases to ensure adequate business and requirement coverage.
• Support functional testing, integration testing, smoke testing, regression testing, UAT, defect analysis, and business validation.
• Participate in sprint planning, backlog refinement, demos, design reviews, defect triage, and release-readiness activities.
• Manage requirement changes, decisions, assumptions, dependencies, and stakeholder approvals.

Required Skills and Experience

• 8+ years of experience as a Business Analyst in application development, modernization, or transformation programs.
• Strong domain knowledge in healthcare or health-plan administration, including claims, members, providers, enrollment, billing, or related processes.
• Strong experience in business requirement analysis, process analysis, requirement documentation, and stakeholder workshops.
• Good understanding of SDLC, Agile/Scrum delivery, user stories, acceptance criteria, testing, release, and change-management processes.
• Experience creating BRDs, functional specifications, process flows, use cases, interface requirements, data mappings, and traceability matrices.
• Ability to define and validate functional requirements and NFRs with business and technical stakeholders.
• Experience supporting testing, smoke validation, UAT, defect triage, and requirement-based acceptance.
• Experience with Azure DevOps, Jira, Visio, Excel, PowerPoint, or similar requirement and delivery-management tools.

Preferred Technical Understanding

• Working knowledge of .NET applications, React or web applications, REST APIs, SQL Server, integrations or ESB, batch processing, and reporting.
• Ability to understand solution architecture and participate effectively in design and interface reviews.
• Basic SQL knowledge for data analysis and requirement validation.
• Awareness of healthcare security, privacy, compliance, audit, and interoperability requirements.