IT Services Delivery Manager GCC

IT Services Delivery Manager GCC

IT Infrastructure & Operations Management - Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments. - Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls. - Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services. - Establish proactive monitoring, alerting, and capacity management frameworks. Cyber Security & Risk Management - Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation. - Implement and govern Zero Trust security architecture and endpoint protection controls. - Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions. - Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks. Identity & Access Management (IAM) - Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management. - Ensure least-privilege access, user lifecycle management, and audit readiness. IT Security Compliance & Governance - Ensure compliance with IT security policies, regulatory requirements, and internal standards. - Support internal and external audits, security assessments, and remediation tracking. - Maintain documentation for security controls, policies, and governance processes. Disaster Recovery & Business Continuity - Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations. - Define and test RTO/RPO objectives, backup strategies, and failover mechanisms. - Conduct periodic DR drills and resilience testing. Automation & Operational Excellence - Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution. - Use analytics and operational data to optimize efficiency, reliability, and risk reduction. IT Service Management (ITSM) - Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management. - Ensure SLA adherence and high levels of customer satisfaction. Leadership, Stakeholder & Vendor Management - Lead and mentor infrastructure and cybersecurity teams. - Partner with business stakeholders, GCC leadership, and Truist IT and Security teams. - Manage strategic IT and security vendors and service providers. Technical & Professional Skills • Networking: Switches, Routers, SD-WAN • Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration • Identity: Active Directory, IAM, MFA, Privileged Access • Systems: Windows Domain, SCCM, Intune, AV/EDR • Cloud & Virtualization: Azure, VM platforms