Siebel Developer – Offshore (India)

Role Overview

Key Responsibilities

• Design, configure and develop Siebel CRM using Siebel Tools (BCs, BOs, applets, views, screens, links, picklists, LOVs).
• Configure and enhance Siebel Loyalty: Loyalty Engine, programs, tiers, promotions, accrual and redemption, member management.
• Build and maintain eScript, browser script, business services and workflows.
• Customize Siebel Open UI (presentation models, physical renderers, JavaScript/CSS).
• Develop and support integrations: Siebel EAI, integration objects, data maps, SOAP/REST web services, Siebel REST API, EAI queues.
• Build and support EIM jobs and data loads; troubleshoot data quality and performance.
• Configure Assignment Manager, State Models, Runtime Events, Personalization, Audit Trail, workflow policies and Task UI as needed.
• Perform repository and migration activities using ADM/Migration Application and workspaces.
• Troubleshoot production defects using Siebel logs, SQL tracing and Server Manager; provide L2/L3 support, including on-call rotation.
• Write and tune SQL on the Siebel data model (Oracle).
• Participate in Agile ceremonies, estimate stories, keep Jira current and document designs.
• Coordinate daily with the onsite team for clarifications, code reviews and release handoffs.

Required

• 5+ years of hands-on Siebel CRM development, including 2+ years on Siebel IP 2017 or later.
• Hands-on Siebel Loyalty experience.
• Strong Siebel Tools configuration, eScript, workflow and business service skills.
• Siebel Open UI customization; Siebel EAI/web services (inbound and outbound) and EIM migration.
• Solid SQL and PL/SQL on Oracle; understanding of Siebel server architecture.
• Full SDLC experience (unit testing, code review, deployment); Agile/Scrum with Jira and Confluence.
• Strong written and spoken English; able to work independently across time zones.

Preferred

• Siebel upgrades or migrations to the latest Innovation Packs.
• Siebel call center or sales/service modules.
• Travel, hospitality, airline or cruise industry experience.
• Siebel on OCI, Docker or Kubernetes.
• Middleware (Oracle SOA, MuleSoft, Boomi); Shell or Python scripting for build and deployment; Oracle Siebel certification.