Trading Services Associate II

• Ensure timely Processing & settlement of trades, investigate & resolve trade-related breaks in accordance with the established work practices and procedures
• Working with various internal teams such as Middle office, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner
• Perform root cause analysis for their respective clients to increase Straight Through Processing (STP) and reduce client inquiries
• Establish and maintain relationships with operations & middle office contacts at clients
• Partner with client service teams to help change client behavior where required to remove manual processes.
• Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
• Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.

• Knowledge of financial markets, trade lifecycle and settlement practices
• Excellent verbal and written communication skills and adept at communicating with all levels of the business and technical parts of the organization
• Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
• Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
• Bachelor's Degree required or equivalent experience

Preferred Qualifications, Skills and Capabilities:

• Prior custody/treasury operation services, markets operational experience
• Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Trade life cycle, Reconciliation rules and Global Custody
• Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure “Best in Class” results

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.