Specialist - Program & Project Management

Specialist - Program & Project Management

Shift time 430 pm to 200 am IST

Infrastructure Scrum Master Agile Delivery

Location Pan India Preferred Bangalore Noida

Role Summary

The Infrastructure Scrum Master is responsible for driving Agile delivery governance and portfolio visibility across Patch Management and Vulnerability Remediation domains spanning Workstations Servers and Databases The role focuses on improving delivery predictability demand management prioritization team performance and operational efficiency through standardized Agile practices and datadriven decisionmaking

Key Responsibilities

Agile Leadership Transformation

Partner with Infrastructure and Technology Operations leaders to implement Agile delivery strategies

Establish and standardize ScrumKanban frameworks across infrastructure teams

Drive Agile adoption maturity continuous improvement transparency and accountability

Define delivery success metrics governance standards and executive reporting mechanisms

Coach teams on Agile best practices and workflow optimization

Delivery Governance Performance

Manage sprint planning backlog refinement estimation capacity planning retrospectives and reporting

Develop delivery metrics including throughput predictability lead time cycle time flow efficiency and workinprogress

Create executive dashboards and reports to provide visibility into delivery health risks dependencies and team capacity

Support forecasting staffing decisions and portfolio planning using datadriven insights

Portfolio Demand Management

Establish prioritization frameworks with infrastructure leaders and stakeholders

Improve visibility across operational compliance transformation and riskreduction initiatives

Facilitate portfolio planning intake governance and dependency management

Align delivery commitments with strategic priorities and organizational capacity

Infrastructure Delivery Support

Serve as Scrum Master for BigFix Platform and multiple Patch Management teams

Support Agile delivery for

Platform modernization

Infrastructure automation

BigFix upgrades and maintenance

Patch engineering and validation

Vulnerability remediation

Audit and regulatory initiatives

Operational resilience programs

Implement approaches for managing interruptdriven operational work while maintaining delivery predictability

Operational Excellence

Improve Jira workflow consistency reporting standards and Agile governance

Ensure alignment with ITSM Change Management Incident Management and Release Management processes

Support audits regulatory reviews risk management and compliance initiatives

Drive continuous improvement through trend analysis and performance optimization

Technology Stack

Jira

Confluence

ServiceNow

Power BI Tableau

Microsoft 365

ITIL ITSM Processes

Data Analytics Reporting Tools

Qualifications

Bachelors Degree with 6 years of relevant experience in infrastructure technology delivery systems engineering or operations OR

High School DiplomaGED with 10 years of relevant experience

Required Skills

5 years of experience in technology infrastructure operations or service delivery

3 years as Scrum Master Agile Lead Delivery Lead or PMO professional

Strong experience managing Agile delivery within infrastructure environments

Expertise in Jira Confluence Agile reporting and ServiceNow dashboarding

Experience with delivery forecasting capacity planning throughput analysis and portfolio governance

Knowledge of Scrum Kanban Lean SAFe and Agile Portfolio Management

Strong stakeholder engagement and executive communication skills

Experience building executive dashboards using Power BI Tableau or similar tools

Proven ability to drive Agile transformation organizational change and process improvement

Experience within regulated financial services environments is highly preferred

Familiarity with operational resilience risk management infrastructure governance and compliance frameworks

Preferred Certifications

Certified Scrum Master CSM

ITIL Foundation or higher

This role is ideal for an Agile leader with deep infrastructure delivery experience who can improve execution visibility governance and operational excellence across enterprise patch management and vulnerability remediation portfolios