Learning Operations Expert - RDT Performance & Insights

Technology Consultant Learning Operations Expert

• Lead Matrix Squads & Deliveries: Lead internal, external, and unofficial teams across matrix organizations to successfully deliver on a wide diversity of high-impact products and learning operations projects.
• Architect Agile Timelines: Develop and implement advanced operational approaches—such as Agile backlog management—defining clear delivery timelines and priorities across product teams and squads.
• Manage Enterprise Backlogs: Prioritize, plan, and report execution status at the multi-product, enterprise, or product-line level to ensure alignment with business objectives.
• Solve Complex Technical Challenges: Conduct root-cause analysis and problem-solving for unusually complex issues, proposing highly innovative solutions and process improvements.
• Influence Product Line Strategies: Shape product and product-line strategies by applying in-depth industry trends, advanced data analysis, and technical principles for maximum value creation.
• Manage Enterprise Stakeholders: Build and maintain high-level relationships with key enterprise stakeholders, ensuring project outcomes align with strategic expectations across multiple portfolios.
• Tailor Strategic Communications: Communicate complex technical information, risks, and proposed solutions effectively across the enterprise, adapting messaging and channels for diverse audiences.
• Foster Collaborative Environments: Lead cross-product collaborative team environments and champion organizational development initiatives, such as showing active leadership in Communities of Practice (CoPs).

• Educated Professional: You hold a Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experienced Technology Consultant: You bring 5+ years of consultancy experience, including 3+ years of specialized experience in life sciences/pharma or the assigned business function being supported.
• Consultancy Domain Expert: You possess advanced knowledge of consultancy concepts and practices, with deep expertise in at least one primary consultancy capability and business process domain knowledge.
• Technical & Process Analyst: You demonstrate strong capabilities in applying advanced technical principles, theories, and concepts related to requirements, data, usability, and process analysis.
• Complex Problem Solver: You have a proven track record of working on multi-faceted projects and successfully resolving unusually complex problems with innovative technical solutions.
• Enterprise Stakeholder Manager: You bring exceptional stakeholder management skills, with the ability to navigate enterprise-level portfolios and tailor messaging to diverse audiences.
• Mentoring & Agile Leader: You possess a demonstrated ability to mentor colleagues, provide constructive feedback, lead matrix teams, and drive organizational development initiatives (e.g., CoPs).

• Remuneration: Competitive base salary paired with an attractive performance incentive scheme.
• Security: Premium health insurance covering you and your family, alongside a high-matching Provident Fund.
• Well-being: Flexible working arrangements, generous annual leave, and global professional growth opportunities.