Program Manager
Birlasoft Limited
Work from Office
Full Time
Min. 8 yearsJob Description
Program Manager
Area(s) of responsibility
Production Support / Service Delivery Lead | 8-12 Years Experience
• Lead mission-critical Production Support engagements in a 24x7 support environment.
• Manage client relationships and ensure high customer satisfaction.
• Drive SLA adherence, service governance, and operational excellence.
• Handle incident, problem, and change management processes effectively.
• Conduct root cause analysis and implement preventive actions.
• Lead service improvement initiatives to enhance reliability and performance.
• Coordinate cross-functional teams, vendors, and stakeholders.
• Ensure teams are adequately trained and resourced.
• Implement best practices in application design, deployment, monitoring, and maintenance.
• Track industry trends and drive continuous improvement for optimal application availability and business continuity.
Skills with M/O flag are part of Specialization
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 8 to 12 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
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