Technology Support Engineer
Accenture India Private Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Technology Support Engineer
Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : SAP S/4HANA Group Reporting
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will engage in creating and implementing Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and assisting service management teams in issue analysis and resolution will be key aspects of your role, contributing to a seamless operational environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of operational documentation to enhance team knowledge.
- Engage in continuous improvement initiatives to optimize system performance and reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP S/4HANA Group Reporting.
- Strong understanding of system integration and data flow within business applications.
- Experience with incident management and problem resolution processes.
- Familiarity with change management practices and Request for Change implementation.
- Ability to analyze system performance metrics and identify areas for improvement.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP S/4HANA Group Reporting.
- This position is based at our Ahmedabad office.
- A 15 years full time education is required.
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