Birlasoft Limited

ServiceNow Technical Lead-Cloud & Infra Engg

Birlasoft Limited
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

ServiceNow Technical Lead-Cloud & Infra Engg

  • Configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
  • Managed deployments across Dev, QA, and Prod environments using Update Sets, ensuring smooth and controlled releases.
  • Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
  • Partner with business stakeholders to understand requirements, document solution options, and translate needs into technical designs.
  • Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
  • Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
  • Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
  • Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
  • Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.

Experience Level

Senior Level

Job role

Work location
Work locationINDIA - BENGALURU - AUTOMOTIVE, IN
Department
DepartmentSoftware Engineering
Role / Category
Role / CategoryDevOps
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameBirlasoft Limited
Job posted by Birlasoft Limited

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