Kpmg India Services Llp

Managed Services Delivery - AD

Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 14 yearsMin. 14 years

Job Description

Managed Services Delivery - AD

Roles & responsibilities

The Associate Director is accountable for leading multiple teams and overseeing end-to-end operations and delivery across Managed Services engagements. This role ensures service excellence, client outcomes, governance, and continuous improvement across the full service lifecycle.

•Provide strategic and operational leadership across multiple delivery teams, aligning priorities, capacity, and delivery standards.
•Own end-to-end service delivery, including transition, steady-state operations, release/change management, escalations, and service continuity.
•Establish governance with clients and internal stakeholders through business reviews, SLA/KPI tracking, risk management, contractual commitments, and executive reporting.
•Build senior client relationships by proactively managing expectations, satisfaction, outcomes, and opportunities for value creation.
•Lead managers and solution experts by setting goals, coaching talent, managing performance, and building capability across multiple platform teams (Oracle/Coupa/S2P/P2P managed services.)
•Drive process standardization, quality controls, automation, and continuous improvement to improve efficiency, scalability, and predictability.
•Partner with sales, product, and delivery leadership on renewals, upsell/cross-sell, solution improvements, and priority issue resolution while ensuring compliance with policies and best practices.

Roles & responsibilities

The Associate Director is accountable for leading multiple teams and overseeing end-to-end operations and delivery across Managed Services engagements. This role ensures service excellence, client outcomes, governance, and continuous improvement across the full service lifecycle.

•Provide strategic and operational leadership across multiple delivery teams, aligning priorities, capacity, and delivery standards.
•Own end-to-end service delivery, including transition, steady-state operations, release/change management, escalations, and service continuity.
•Establish governance with clients and internal stakeholders through business reviews, SLA/KPI tracking, risk management, contractual commitments, and executive reporting.
•Build senior client relationships by proactively managing expectations, satisfaction, outcomes, and opportunities for value creation.
•Lead managers and solution experts by setting goals, coaching talent, managing performance, and building capability across multiple platform teams (Oracle/Coupa/S2P/P2P managed services.)
•Drive process standardization, quality controls, automation, and continuous improvement to improve efficiency, scalability, and predictability.
•Partner with sales, product, and delivery leadership on renewals, upsell/cross-sell, solution improvements, and priority issue resolution while ensuring compliance with policies and best practices.

Qualification

 

•Graduate qualification (B.E/B.Tech)/MCA/MBA/CA
•Hands-On experience in leading managed services / support team

Work experience

•14-18 years of total experience, including 8-10 years in SaaS/S2P/P2P managed services and enterprise platform delivery
•Experience leading multiple teams and end-to-end operations/delivery, including SLAs/KPIs, client governance, escalations, risk management, team performance, and continuous improvement.

Experience Level

Mid Level

Job role

Work location
Work locationBangalore, Karnataka, India
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryTechnology / IT Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 14 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

Similar jobs you can apply for

Telecalling / BPO / Telesales
Mervice Infotech Private Limited

Chat Support Executive

Mervice Infotech Private Limited
BTM Layout, Bengaluru/Bangalore
₹15,000 - ₹20,000
Work from Office
Full Time
Freshers only
Basic English

Senior Sales Executive

Cosper
Dodda Amanikere, Bengaluru/Bangalore
₹20,000 - ₹33,000*
Work from Office
Full Time
Min. 1 year
No English Required
Flybook International Tourism

Sales Executive

Flybook International Tourism
Bengaluru/Bangalore
₹15,000 - ₹55,000*
Field Job
Full Time
Any experience
Basic English
Nobroker Technologies Solutions Private Limited

Area Sales Manager

Nobroker Technologies Solutions Private Limited
Bengaluru/Bangalore
₹25,000 - ₹45,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) English
Nobroker Technologies Solutions Private Limited

Area Sales Manager

Nobroker Technologies Solutions Private Limited
Bengaluru/Bangalore
₹20,000 - ₹45,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) English
Confidence Petroleum India Ltd

Marketing Executive

Confidence Petroleum India Ltd
Bengaluru/Bangalore
₹20,000 - ₹23,000
Field Job
Full Time
Min. 1 year
Basic English

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 14 to 18 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!