Lead Associate - Process Training - REF105619Y_2026260958 - (GDS, Air Line Process, Amadeus, Excellent communication )Thane, Mumbai

Lead Associate - Process Training - REF105619Y_2026260958 - (GDS, Air Line Process, Amadeus, Excellent communication )Thane, Mumbai

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Conduct new hire batches and hand hold them in the OJT phase and complete smooth transition from class to production.
Evaluate employee performance to gauge where skills are lacking.
Work with internal and external stakeholders and drive process and floor support.
Create training programs to address skill gaps in employees by conducting regular TNA and TNI.
Storyboard and prepare learning materials for programs.
Coach and provide feedback to trainees on their performance in class and on shop floor.
Control absenteeism and attrition in class and motivate the batch.
Consistently achieve or exceed targets on quality and numbers in training.
Create new training content and update existing content to support new hires and existing staff on the floor. Should be able to maintain data for the batches conducted.

Qualifications

Sound knowledge of travel domain – Ticketing background Should have training experience of more than 2 years on air travel domain.
Ability to work in shifts Should have new hire training experience with adequate coaching and feedback opportunities
Ability to identify gaps in skills Good people management and organizational skills
Good knowledge of MS Office – PowerPoint, Excel and Word Should be a graduate
Good analytical and planning skills

Experience Level

Entry Level