Order to Cash Operations Senior Analyst

Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom/MCom
Years of Experience:5 to 9 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Commerce Graduate with 5-9 years of experience preferably in India accounts receivable and retail business. Candidate must possess good written and verbal communication skills, be well organized, and have an ability to perform in a fast-paced changing environment. Experience working with SAP. "Experience in Trade AR domain, preferably for Manufacturing business Proven experience of leading operations teams Detail oriented and able to handle multiple tasks or projects simultaneously. Should have sound knowledge of OTC processes like Billing, Collections, Cash Application, Sales Order release, month end activities, reporting and AR Reconciliations, Proven experience in managing clients Strong verbal and written communication skills Proficient in driving process transformation actions Proficient at problem solving and analyzing data"
Roles and Responsibilities: . Strong knowledge for Collections, Sales Order release, Cash Application, Billing, Customer data . Responsibility for activities of the business unit and lead the team of 4-6 FTEs . Process customer account creation and amendments . Understands the end-to-end process of Collections, Sales Order release and Cash application . Understand and perform accounts receivable supervisor role if and when needed. . Provides required business unit reporting and other required information, when needed . Track and reconcile daily/Monthly volumes and metrics. . Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface) . Investigating into situations where invoices and customer information requirements may contradict. . May require making presentations to OTC Leadership cash application role. . Responsibility for activities assigned by the cash apps supervisor. . Accurately post checks from medium to complex transactions by researching and resolving problems within designated guidelines by speaking directly with customer on the phone, or composing and sending letters, or researching through multiple database resources as necessary. . Process collection checks, EFT/Wire transfers . Process bank adjustments, Credit management role . Analyze paying habits of customers who are delinquent in payment of bills for simple to medium transactions and recommends action to resolve credit. . Review files to select delinquent accounts for collection efforts. . Evaluates customer records and recommends that account be closed, credit limit reduced or extended, or collection attempted, based on DSO, earnings and savings data, payment history, and purchase activity of customer." • Please note that this role may require you to work in night shifts and Noida Location