Specialist - Architecture
Larsen & Toubro Infotech Ltd (LTI)
Work from Office
Full Time
Min. 2 yearsJob Description
Specialist - Architecture
SOLACE
L2 and L3 Support for Solace Middleware
Environments Supported for Solace DEV UAT PROD COB
Regions Supported LATAMEMEANAMAPAC
Integration of Solace applications
Solace OS upgrade on all ICG Solace devices
SSL Certificate ConfigurationRenewals
Tech Refresh Upgrades and Migrations
New Environment Setup DR Readiness
NABADBSFP hardware replacements on the affected devices
Project GovernanceSLAReporting
BAU L2
Provide monitoring and standard reporting
Manage the COB test planningcoordination and execution
Assist in troubleshooting performance issues
Provide Level 2 incident management
Escalate issues to Level 3 support in accordance with Citi defined escalation procedures
Coordinate vendor activities as required in relation to Level 2 server support
Provide support as necessary on P1 P2 P3 and P4 cases
Attend support calls with vendors and customer internal support teams
Assist with Production Management and other CTI Support Teams like server support application support etc to prevent detect and respond appropriately to MIMs and tickets
Manage the ticket queue
Support Customer teams and L3 teams as needed during Major Incidents
Adequate checks on control reports shift end reports Shift HO
Monitor and manage ServiceNow queues to ensure OLA and SLA are met
Compliance with all established SOPs and any existing and new Citi Security and Compliance requirements
Any other support tasks to be taken up with appropriate SOP provided
Weekly Leads Review L2L3 Collaboration Calls for all regions
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