Specialist - People Operations - Global Service Centre

Specialist - People Operations - Global Service Centre

About DP World 

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Role Purpose:

Responsible for managing and overseeing employee absence processes, ensuring compliance with company policies, legal regulations, and best practices. This role involves administering absence-related cases, providing support to both employees and managers, and ensuring a fair and consistent approach to absence management.

Designation: SPECIALIST – PEOPLE OPERATIONS - Global Service Centre

Base Location: Chennai

Reporting to: Senior Manager - HR Operations and D&I – DDW • People Dept.

Key Role Responsibilities:

• Process and administer employee leave requests, including but not limited to annual leave, work from Home, sick leave, medical leave, maternity leave and unpaid leaves in line with DDW leave policies. 

• Verify leave eligibility, balances, and supporting documentation. 

• Ensure leave transactions are processed accurately and within defined timelines. 

• Maintain up-to-date absence records in the HR system. 

• Update and maintain employee absence data in HRIS/Workforce Management systems.

• Monitor workflow approvals and follow up on pending leave requests. 

• Ensure data accuracy and completeness within the system. 

• Assist in system testing and validation during HR system enhancements 

• Track employee attendance and absence patterns. 

• Monitor excessive, recurring, and long-term absences and report findings to the HR team. 

• Support absence review processes and provide required documentation. 

• Escalate exceptions, discrepancies, and non-compliance cases as required 

• Respond to employee and manager inquiries regarding leave policies, leave balances, and absence procedures. 

• Provide guidance on absence management processes and required documentation.

• Generate regular absence, attendance, and leave utilization reports.

• Support workforce reporting requirements through accurate data extraction and analysis.

• Identify trends and anomalies in absence data. 

• Assist in preparing management dashboards and HR metrics. 

• Verify and maintain supporting documents such as medical certificates and leave applications. 

• Ensure accurate filing and archiving absence-related records. 

• Maintain audit-ready files and documentation.

   

Language Skills:

• Must be fluent in English. Knowledge of additional languages are added advantage.

• Very good knowledge in technical terms and report writing skills.

 

Technical Competencies:            

• Sound knowledge and experience in Absence Management Administration 

• Experience in Leave and Attendance Tracking 

• Proficiency in HRIS (SAP SuccessFactors, Oracle HCM, Workday, etc.) 

• Proficiency in HR Data Management 

• Proficiency in Reporting & Analytics 

• Proficiency in Microsoft Excel.

 

Behavioural Competencies: 

• Attention to Detail
• Customer Service Orientation
• Accountability
• Communication Skills
• Problem Solving
• Teamwork & Collaboration
• Confidentiality & Integrity
• Time Management
• Adaptability
• Continuous Learning

• Possess cultural awareness & sensitivity and be flexible and demonstrate sound work ethics.

   

Education & Qualifications: 

• Bachelor’s degree in human resources, Business Administration, or related field. 

• Master’s degree will be added advantage.

• Minimum 3 – 5 years of experience in employee relations or absence management. 

• Strong understanding of employment laws (UAE and Indian) and regulations related to absence, leave entitlements, and employee well-being. 

• Proficiency in Microsoft Office applications. 

• Proficient MS Office and any ERP systems – Oracle, IFS.

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DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

Experience Level

Senior Level