ISSRRN0001461 - Infra Tech Support Practitioner

ISSRRN0001461 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to make a meaningful impact by guiding collaborative efforts and contributing to important decisions. You will collaborate with multiple groups and provide thoughtful solutions to challenges that arise within and beyond your immediate area. This role will involve sharing expertise and supporting others to perform effectively, all while embracing the core skill of Service Desk Management. Join us to engage in a dynamic environment where your contributions truly matter. Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining clear communication throughout the process. Facilitate the restoration of services to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. A minimum of 2 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in problem solving. Intermediate proficiency in communication. Beginner proficiency in customer service. Beginner proficiency in incident management. Beginner proficiency in collaboration.