Deputy Manager

Deputy Manager

Content : Job Description

Job Title : Field Sales & Service position

Segment : KSB-GIW Mining Segment

Position : Deputy Manager - 7-10 Years of Experience in Mining & Mineral Segment

Location : Udaipur

Area : Entire North, Gujarat & Maharashtra

Job Description: Service & Aftermarket – Mining Segment (Slurry Pumps)

 

Position Overview

The role is responsible for providing end‑to‑end technical service support and driving service and aftermarket business growth for KSB GIW slurry pump products across key mining customers in the assigned region. The position combines hands‑on field service, customer relationship management, and revenue ownership for new equipment, spares, and services.

Key Responsibilities

Field Service & Technical Support

• Visit key mining customer sites within the allocated region to provide:

  • Installation support, start‑up, and commissioning supervision

  • Troubleshooting, breakdown support, overhauling, and rectification

  • Modifications and performance improvement solutions

• Support customers during erection and commissioning phases to ensure reliable and safe operation of slurry pumps.

• Collect and analyze application‑ and operation‑related slurry pump data to identify critical issues and improvement opportunities.

• Understand customer pain points and propose effective technical, replacement, and aftermarket service solutions to enhance customer satisfaction.

Installed Base Management & Business Development

• Preserve and monitor the installed base through regular customer site visits.

• Identify opportunities for pump replacement, upgrades, and expansion to increase product footprint.

• Groom aftermarket business by promoting service offerings, spares, and refurbishment solutions.

• Identify service needs at customer sites and proactively promote service contracts and maintenance solutions.

Sales, Revenue & Performance Management

• Own and drive revenue targets for:

  • New equipment sales

  • Aftermarket spares

  • Services and service contracts

• Monitor sales KPIs, review performance, and develop action plans to achieve targets.

• Use data‑driven insights to forecast sales and improve business performance.

• Support preparation of standard and customized service offers based on site requirements.

Customer Relationship & Account Management

• Build and maintain strong relationships with key mining customers and strategic partners.

• Ensure high levels of customer satisfaction and loyalty through effective account management practices.

• Present collected information related to claims and complaints to After‑Sales teams and support implementation of corrective actions.

Knowledge Sharing & Continuous Improvement

• Gather and document customer practices, application data, and salvaging techniques used at site.

• Prepare case studies and technical documentation to be used as training and knowledge‑sharing material.

• Present insights and findings internally to improve products, services, and solutions.

Collaboration & Reporting

• Collaborate closely with Zonal Managers and cross‑functional teams across regions & H.O.

• Provide periodic reports on service activities, installed base status, pump population, opportunities, and revenue.

• Perform any other assignments as directed by superiors from time to time.

• Report directly to the RAC Head – Mining Segment.

Candidate Profile

• Experience:

  • 5–8 years of hands‑on experience in the slurry pump industry, preferably within the mining segment.

• Technical Skills:

  • Strong technical knowledge of slurry pumps and their applications across industrial segments.

• Commercial Acumen:

  • Ability to drive service, aftermarket, and equipment sales with a clear focus on revenue growth.

• Analytical & Communication Skills:

  • Good analytical, technical, and presentation skills.

• Mobility:

  • Willingness to travel extensively on a Pan‑India basis to mining customer locations.

• Customer Focus:

  • Strong customer orientation with the ability to understand site‑specific challenges and deliver value‑based solutions.

 

Defined competencies:

Ø  Good Technical knowledge & analytical skills

Ø  Communication skills

Ø  Planning

Ø  Presentation skills.

Ø  Relationship building/development

Experience Level

Senior Level