Kpmg India Services Llp

Business Associate

Kpmg India Services Llp
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Business Associate

The KPMG People Operations function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.

 

Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

 

From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

 

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Working as part of the People Operations team, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to the employees. Your proactive approach will support all activities in the Employee Lifecycle.

 

You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration and Benefits.

 

Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment.  Your will work collaboratively across the business ensuring a seamless first-class HR service.

 

Upholding the firms’ values, you will serve as a role model for your stakeholders and within the team.

Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accurately
Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader
Data entry based on business requirements
First point of contact for queries via phone and email
Maintain strong working relationships with relevant internal and external stakeholders
Deal with complex queries, advising on complex policy matters and escalated queries
Managing projects for internal teams such as Talent and Benefits
Supporting with sharing communications with the wider business
Take a proactive approach to educating and supporting the EXL team members with queries
Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
Be expected to take responsibility for ad-hoc project work and processes as and when required by the Management Team
Contribute to department meetings and lead on specific sessions where relevant
Promote continuous improvement within the business and internal teams
Be pro-active in working with both the Management team to improve operational efficiency
Keep up to date with KPMG policy changes and the wider firm agenda
Assisting with reporting and MI when required
Support with SOP review and process maps as required

 

 

This role is for you if you have  the below

Educational qualifications

Graduate / Postgraduate in Human Resources

Work experience / Skills

An ability to build relationships and communicate with people at all levels
High levels of resilience, with experience of working in a highly pressurised customer centric environment
Proactive and high energy individual with a positive approach
The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision
Excellent communicator – written and verbal
The ability to influence and confidently negotiate at all levels
Strong organisational, literacy and numeracy skills
Good IT office proficiency, including, Microsoft Excel, PowerPoint, Word etc. as well as SuccessFactors or equivalent HR system

Job role

Work location
Work locationGurgaon, Haryana, India
Department
DepartmentHuman Resources
Role / Category
Role / CategoryHR Business Advisory
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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