Strategy and Operations - SA

Strategy and Operations - SA

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GDS Enablement Services | Strategy & Operations

Job Description

Senior Associate

About the Team

GDS Enablement Services Strategy & Operations partners with ES leadership and Service Functions to advance strategic priorities, operational excellence, and business performance. The team provides data-led insights and business advisory support, while positioning key priorities and performance for leadership forums.

Role Purpose

The Senior Associate will serve as a trusted business advisor and delivery lead, partnering with leadership and Service Functions to advance strategic and operational priorities. The role encompasses business advisory, program management, reporting and analytics, and financial and operational governance, with responsibility for managing complex workstreams and delivering measurable outcomes.

Key Responsibilities

• Pre Billing
  • Support pre-billing activities across Service Functions, ensuring accurate consolidation and validation of monthly billing inputs across different billing models and timely submission to Finance and Billing teams.
  • Maintain and review monthly billing reports, ensuring completeness and accuracy of billing information and visibility of pending or outstanding items.
  • Coordinate accrual activities, ensuring timely and accurate accrual inputs are consolidated and shared with the Finance team.
  • Manage billing and invoice-related queries, collaborating with relevant stakeholders to investigate disputed invoices, address client queries, and support timely resolution.
  • Track and monitor unbilled items, identify reasons for delays, and follow up with relevant stakeholders to enable timely billing and closure.

, Reporting & Business Insights

• Own recurring and on-demand MIS and KPI reporting across ES and Service Functions, ensuring accurate, consistent, and decision-ready outputs.
• Partner with SF leadership to deliver data-driven analysis, insights, and executive-level reporting.
• Analyse business, financial, people, client, compliance, and operational KPIs to identify trends, risks, opportunities, and areas requiring management attention.
• Translate complex data into meaningful insights, dashboards, storyboards, and executive-level presentations using Excel, PowerPoint, Power BI, and AI-enabled tools.
• Develop agendas and content for leadership meetings, and track key deliverables, actions, and decisions through to closure.
• Maintain effective governance over SharePoint repositories, dashboards, reporting trackers, and key performance information.

Financial Planning & Performance, Billing

• Lead or support ES planning, budgeting, and forecasting activities, including coordinating Service Function inputs and submissions in Hyperion.
• Provide analysis and insights on P&L, utilization, hiring, headcount, billability, indirect costs, and other financial drivers.
• Partner with Finance and Service Functions on rate-card inputs, cost optimization, workforce planning, and performance reviews.
• Review unbilled FTEs and hours, non-billable costs, and other financial indicators to identify potential revenue leakage and optimization opportunities.
• Support accounts receivable governance and timely resolution of outstanding items.

Leadership, Stakeholder & People Management

• Build trusted relationships with senior leaders, Service Functions, regional stakeholders, and enabling teams, influencing alignment and outcomes.
• Provide strategic, evidence-based recommendations, offer constructive challenge where appropriate, and proactively identify and escalate risks.
• Represent Strategy & Operations in leadership forums and cross-functional initiatives, combining strategic thinking with effective execution.

Knowledge, Skills & Experience

• Relevant experience in strategy and operations, program management, analytics, finance, transformation, or a comparable field, supported by strong business acumen and problem-solving skills.
• Strong project and stakeholder management capabilities, with the ability to manage competing priorities and deliver high-quality executive-level outputs.
• Should have understanding of planning, budgeting headcount, utilization, billing, and cost management.
• Advanced proficiency in Excel, PowerPoint, and Power BI, with familiarity in Copilot, EYQ, and other AI-enabled tools considered desirable.
• Strong communication, analytical, and presentation skills, with the ability to engage effectively and confidently with senior stakeholders.

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