Senior Manager, Client Projects
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Manager, Client Projects
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Senior Manager, Client Projects is a senior management role, responsible for developing and directing the planning / strategic planning of multiple projects related to client implementation.
This role oversees the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.
This senior management role fosters a culture of collaboration and innovation across their teams focused on achieving operational excellence.
- Oversees the execution and completion of client implementation projects.
- Oversees people who lead standard to complex projects supporting the company-client relationship, ensuring customer satisfaction.
- Provides budget analysis, labor planning, and coordination of activities between client and company employees.
- Monitors project completion from initiation through delivery to meet revenue and cost projections.
- Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
- Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
- Determines and defines client implementation project scope and objectives.
- Prepares budget based on scope of work and resource requirements.
- Creates the project management plan based on requirements and obtain sign off.
- Tracks standard to complex projects cost to monitor compliance to budget.
- Develops and manages a detailed client implementation project schedule and work plan.
- Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Utilises industry best practices, techniques, and standards throughout entire project execution.
- Monitors progress and make adjustments as needed.
- Measures project performance to identify areas for improvement.
- Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
- Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
- Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
- Leads and manages a team of project managers and implementation resources. Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth.
- Extended communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
- Extended client implementation project / program management skills,
- Excellent organizing and planning skills.
- Excellent attention to detail and accuracy.
- Excellent interpersonal skills and extremely resourceful.
- Adaptable with excellent analytical skills.
- Proactive approach with the ability to work independently and as part of a team.
- Ability to work under pressure and meet deadlines.
- Ability to manage conflict using a solution-focused approach.
- Ability to solve problems creatively.
- Extended ability to complete projects according to outlined scope, budget and timeline.
- Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.
- Bachelor’s or equivalent degree in the relevant field of study
- Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
- Extended professional experience in project management gained within a global IT services organization.
- Extended project management experience including high complexity, cross services / technology domain solutions.
- Extended experience using with project management software tools, methodologies, and best practices.
- Extended demonstrated experience managing the entire project lifecycle.
- Extended demonstrated experience coordinating operational tasks of a team.
- Extended demonstrated experience delivering client implementation projects.
- Extended experience delivering projects using an agile methodology.
- Extended experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
- Extended experience interacting with executive stakeholders and providing feedback in steering committee meetings.
- Extended people management / leadership experience gained within a global IT services organization.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Experience Level
Senior LevelJob role
Job requirements
About company
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