Digital Client Service Associate

Digital Client Service Associate

Make your mark by enabling external clients to trade with confidence through seamless onboarding, resilient support, and continuous improvement.

As a Digital Client Service Associate in the digital client services team, you will lead end-to-end onboarding and enablement for external clients across multi-asset electronic trading workflows. You will coordinate connectivity, permissions, testing, and go-live readiness while providing production oversight and issue resolution in a high-availability support model. You will strengthen controls, reporting, automation, and stakeholder engagement to enhance client outcomes and team performance.

Job Responsibilities:

• Lead end-to-end client onboarding and enablement for external clients across multi-asset electronic trading workflows.
• Onboard and support clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, and other venues as required.
• Coordinate connectivity setup, permissions, testing, and go-live readiness with internal and external stakeholders.
• Provide production oversight for client and platform services in a high-availability support model.
• Triage issues raised by Front Office, Middle Office, Back Office, and clients; escalate appropriately and drive resolution.
• Own active-incident communications internally and externally as appropriate, providing timely updates, clear estimated times to resolution, and post-incident follow-up.
• Execute key control reconciliations, manage exceptions, and uphold quality control standards across processes.
• Ensure key performance indicators and service level agreements are met; perform root-cause analysis for breaches or errors and implement corrective action plans.
• Produce and enhance management information reporting and performance reporting with trend analysis and management-ready commentary.
• Analyze large, complex datasets to diagnose problems, quantify impact, and track outcomes of improvement initiatives.
• Drive automation, standardization, stakeholder engagement, and team leadership through forums, escalation support, mentoring, hiring, training, and knowledge and coverage planning.

Required qualifications, skills, and capabilities:

• 7+ years of relevant experience in electronic trading client service and enablement, Middle Office operations, or similar roles.
• People leadership experience (formal or informal), including coaching, workflow management, training and onboarding, and driving consistent execution in production.
• Strong understanding of multi-asset electronic trading enablement, connectivity and permissions, and operational risk and controls in a high-availability support model.
• Demonstrated experience supporting and onboarding on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, or comparable platforms.
• Strong analytical capability, including handling large datasets, producing management information reporting and performance reporting, performing trend analysis, and communicating insights and actions to management.
• Strong project management skills, including managing multiple stakeholders and delivering under tight timelines.
• Excellent communication and presentation skills, including leading calls, driving cross-functional resolution, and engaging with external clients.
• Detail-oriented, disciplined control mindset with the ability to operate in a fast-paced, high-pressure environment.

"Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.”