Human Resources Service Excellence, Reporting Analyst

Avantor is looking for Human Resources Service Excellence, Reporting Analyst is responsible for gathering, analyzing, and interpreting data to improve service delivery across the organization. The role involves generating reports and insights that support decision-making, track performance metrics, and drive continuous improvement in service excellence. 

• Support the Service Excellence team focused on HR Reporting 

• Gather, analyze, and summarize data and trends from multiple sources to generate accurate reports 

• Design and produce regular and ad-hoc reports on for stakeholders, including senior management and department heads. 

• Collaborate with various teams to consolidate information for reporting 

• Use data visualization tools to highlight data and trends for leadership review 

• Ensure accuracy and integrity of the data and reports generated 

• Monitor and evaluate the relevance and usability of the reports produced 

• Enhance existing reporting systems and introduce new ways to view data 

• Stay updated on the latest reporting trends and technologies 

• Ability to write and generate workday reporting  

• Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processes. 

• Data Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insights. 

• Dashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service Department. 

• KPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvement. 

• Request Management: Manage incoming requests for new dashboards, data corrections, and reporting changes. 

• Documentation: Maintain clear documentation of code, data models, and automation processes. 

• Data Integrity: Ensure the accuracy and integrity of data through regular testing and validation. 

EXPERIENCE: 

• 2+ years of relevant experience in Reporting, Data Analysis, or a similar role 

• Proficiency in using data visualization and reporting tools 

• Proven experience in gathering, analyzing, and presenting data in the form of comprehensive reports 

• Experience in performing quality checks and validations on reports and data sets. 

• Proven track record in successfully generating accurate and useful reports to aid business decisions 

• Familiarity with data analysis principles, reporting techniques, and industry best practices 

• Strong understanding of Excel and the ability to use it for advanced data analysis and automation. 

• Experience building and maintaining dashboards in tools such as Tableau, Power BI, or similar. 

• Ability to analyze complex data sets, identify trends, and automate systems for improved efficiency. 

• Strong communication skills to explain complex data to non-technical stakeholders. 

• Bachelor’s degree  

• Experience in a customer service or call center environment is preferred. 

• Proficiency using Workday and Service Now (SNOW) 

 SKILLS AND COMPETENCIES: 

• Reporting Expertise 

• Data Analysis Skills 

• Technical Skills 

• Excellent Communication Skills 

• Attention to Detail 

• Time Management 

• Critical Thinking 

• Problem Solving Skills 

• Collaboration Skills 

• Confidentiality 

• Customer focus- internal and external 

• Courageous Leadership 

• Cultivating innovation 

• Drive for results  

• Accountability 

• Collaborative Effort 

• Bias for action