Technical Lead - Salesforce Commerce Cloud & Salesforce Service Cloud

Technical Lead - Salesforce Commerce Cloud & Salesforce Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Lead - Salesforce Commerce Cloud & Salesforce Service Cloud to join our team in Bengaluru, Karnataka, India.

"Technical leadership, solution quality and offshore delivery.  Skill: 
Salesforce B2C Commerce & Service Cloud: Strong hands-on Salesforce technical lead with experience across B2C Commerce/SFCC, Service Cloud, Apex, LWC, integrations, APIs, data/configuration troubleshooting, deployments and production support, capable of leading complex incident resolution, RCA, code/config reviews and technical governance across both tracks.   Candidate should be willing to work in Hybrid model and also in 2 pm to 11 pm IST shift. 

Responsibility:
Should also be able to mentor the support team, coordinate cross-cloud dependencies, drive problem management/automation, and act as the technical escalation point for L2/L3 issues.
Own technical delivery for offshore Salesforce Commerce Cloud support. Must have service cloud experience also from application production support perspective.
Lead triage and resolution of complex incidents/problems, review solution approach and code changes, and ensure quality of fixes and minor enhancements. 
Coordinate release/deployment readiness, technical RCA, performance analysis and integration troubleshooting. 
Establish coding/support standards, runbooks, monitoring and knowledge practices. 
Allocate work, mentor the team, manage technical risks and dependencies, and partner with CA team/client architects for escalations, design decisions and continuous improvement."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Senior Level