United Parcel Service (india) Private Limited

Administrative Assistant-11

United Parcel Service (india) Private Limited
Pune
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Freshers onlyFreshers only

Job Description

Administrative Assistant-11

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing and any future commercial and support functions. Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Applies foundational skills to perform routine, clearly defined administrative tasks. Work is guided and reviewed by a more experienced colleague. Impacts the accuracy of own work. Entry level to an administrative support career progression.


Employee Type:

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Job role

Work location
Work locationIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH), India
Department
DepartmentAdmin / Back Office / Computer Operator
Role / Category
Role / CategoryData Entry/Computer Operator
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceFreshers only

About company

Name
NameUnited Parcel Service (india) Private Limited
Job posted by United Parcel Service (india) Private Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

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