Back Office Executive

Role overviewFactprobe Investigation is hiring an Office Executive to prepare motor accident insurance claim investigation reports and coordinate with field investigators. The role involves collecting case information, following up for pending documents, and preparing accurate, complete reports for the Team Leader’s review.

• Key responsibilitiesReview case papers and confirm the assignment requirements with the Team Leader.
• Coordinate with field investigators for visit updates, statements, photographs, documents, and findings.
• Follow up on pending visits and missing documents. Flag delays or incomplete information that could affect the submission deadline.
• Draft investigation reports in the company’s prescribed format. Clearly summarise the findings, highlight discrepancies, and identify any verification still pending.
• Cross-check names, dates, vehicle numbers, and other case details against supporting records. Ensure all required attachments are included.
• Submit draft reports to the Team Leader for review, make corrections, and prepare the final report for submission.
• Update the Excel case tracker and maintain organised, confidential digital case files.
• Candidate requirementsGraduate with good computer skills, including Microsoft Word, Excel, email, and PDF tools. PowerPoint skills are preferred.
• Good written English for report drafting and good spoken Marathi for coordinating with field investigators.
• Strong attention to detail, consistent follow-up, and the ability to handle multiple cases and meet deadlines.
• Experience in insurance claims, investigation report writing, or back-office documentation is preferred.