Assistant Store Manager

Job Purpose:

To support the Floor Manager in managing daily showroom operations, supervising sales staff, ensuring excellent customer service, and achieving showroom sales objectives.

Key Responsibilities:

1. Assist the Floor Manager in managing day-to-day showroom operations.
2. Supervise and guide Counter Sales Executives and other showroom staff.
3. Ensure excellent customer service and maintain customer satisfaction.
4. Support the sales team in handling premium customers and closing sales.
5. Monitor staff attendance, grooming, discipline and punctuality.
6. Ensure proper product display, stock arrangement and showroom presentation.
7. Coordinate with the inventory team for stock availability and product movement.
8. Handle customer complaints and resolve issues professionally.
9. Monitor daily sales performance and prepare sales reports.
10. Ensure showroom policies, procedures and security standards are followed.
11. Support staff training and improve overall team performance.
12. Take responsibility for showroom operations in the Floor Manager's absence.

Required Skills & Qualifications:

• Graduate in any discipline.
• 3–5 years of experience in retail sales or showroom operations.
• Jewellery industry experience will be preferred.
• Good communication and interpersonal skills.
• Strong leadership and team-handling abilities.
• Customer relationship management skills.
• Good knowledge of sales operations and reporting.
• Basic computer and MS Excel knowledge.
• Key CompetenciesLeadership and team management
• Sales and customer handling
• Problem-solving ability
• Decision-making skills
• Staff coordination
• Time management

Preferred Candidate:

A confident, responsible and customer-oriented professional who can manage showroom activities, motivate the sales team and support the Floor Manager in achieving business goals.

Reporting To: Floor Manager / Store Manager