Telesales Executive

About Droou

Droou is an AI-powered insurance business management platform built for insurance agents in India. Agents upload a policy PDF, our AI reads it, and renewals, dashboards and client records take care of themselves. We are based in Ahmedabad and growing across Gujarat, Maharashtra and Rajasthan.

About the role

You will be the first human voice an interested agent speaks to. Every day you will call leads that come in through our Facebook and Instagram ads and WhatsApp, understand how each agent runs their business, and help them get started on Droou. Your job is to turn a curious lead into an active user, and an active user into a paying customer.

What you will do

• Call new online leads quickly, ideally within hours of enquiry, and follow up consistently until the lead is either converted or clearly not interested
• Explain Droou in simple Hindi, Gujarati or English, depending on what the agent is comfortable with
• Ask the right questions: how many policies they handle a month, which insurers they work with, how they track renewals today
• Recommend the right plan based on their volume, and move them from free sign-up to a paid plan where it genuinely fits
• Book and confirm product demos, and help agents complete app download and first policy upload
• Coordinate with the team on WhatsApp follow-ups, so no lead is contacted twice with the same message
• Update every call outcome in the CRM the same day, with honest notes and next follow-up dates
• Share feedback from the field with the marketing team: what leads are asking, where they drop off, which objections keep coming up
• Meet daily call, demo and conversion targets

What we are looking for

• 1 to 3 years in tele-sales, inside sales or lead conversion. Freshers with strong communication and a hunger to learn can apply
• Fluent Hindi and Gujarati; working English
• Comfortable making 60 to 80 calls a day and handling rejection without losing energy
• Clear, confident phone voice, and the patience to explain a product to someone who is not tech-savvy
• Comfortable with WhatsApp, Google Sheets and a CRM
• Self-disciplined with follow-ups, since most conversions happen on the third or fourth touch

Good to have

• Experience in insurance, fintech, SaaS or any product sold to small business owners
• Understanding of how insurance agents and PoSPs work
• Experience handling Meta or Google ad leads

What you will be measured on

• Lead contact rate and speed to first call
• Demos booked and demos completed
• App activations from your leads
• Free-to-paid conversions
• CRM hygiene and follow-up discipline