Business Development Executive (BDE)

Job Opening: Customer Success Executive

Job Type: Full-Time | Work From Office

Working Hours: 9:00 AM – 7:00 PM

Working Days: Monday to Saturday

Process: Domestic (Calling & Chat Support)

Job Description

We are looking for a proactive and responsible Customer Success Executive who can manage existing customers, understand their concerns, and coordinate with different internal departments to ensure quick and effective issue resolution.

The ideal candidate should have strong communication skills, problem-solving abilities, and the capability to manage multiple customer queries efficiently.

Key Responsibilities

• Connect with existing customers through phone calls, WhatsApp, and chat.
• Understand customer issues and ensure timely resolution.
• Coordinate with technical, accounts, operations, and other internal departments to resolve customer concerns.
• Take complete ownership of customer issues from initial reporting to final resolution.
• Regularly follow up with customers and internal teams on pending issues.
• Maintain accurate customer records, complaints, and follow-up details in the CRM.
• Ensure customers receive timely updates and a positive support experience.
• Escalate critical or unresolved issues to the appropriate team.
• Build strong relationships with existing customers and improve customer satisfaction.

Requirements

• Good communication skills in Hindi and basic English.
• Experience in customer support, customer success, or customer relationship management preferred.
• Comfortable handling both inbound and outbound calls and chat support.
• Good coordination and problem-solving skills.
• Basic computer knowledge, including Excel, CRM, and WhatsApp.
• Ability to multitask and manage customer issues independently.
• Responsible, patient, and customer-focused attitude.
• Preferred Candidate1–3 years of experience in customer support or customer success.
• Experience coordinating with multiple departments.
• Strong follow-up skills and ability to close customer issues efficiently.

What We Expect

• We are looking for someone who does not just forward customer complaints but takes ownership, coordinates with the right people, follows up consistently, and ensures the issue is resolved.