Client Relationship Executive

Position: Client Operations Executive

Department: Client Operations / Admin

Company: Growthwiser

Location: Ahmedabad, Gujarat

Employment Type: Full-time

About the Role

We are looking for a responsible and detail-oriented Client Operations Executive to handle the backend operations of our clients. The candidate will be responsible for documentation, application processing, client coordination, follow-ups, and ensuring that client work is completed accurately and on time.

Key Responsibilities

- Handle complete backend processing for assigned clients.

- Collect, verify, and organize required client documents.

- Prepare and maintain client files and documentation.

- Process applications related to government schemes, registrations, certificates, loans, and other business benefits.

- Coordinate with clients through calls, WhatsApp, and email for pending documents or information.

- Follow up with relevant departments, portals, and internal teams regarding application status.

- Keep clients updated about the progress of their applications.

- Maintain accurate records of applications, documents, and status updates.

- Identify missing or incorrect information and get it corrected from the client.

- Ensure all assigned work is completed within the required timeline.

- Coordinate with the Sales Team and other internal departments for smooth client handover and processing.

- Maintain confidentiality of client documents and business information.

Requirements

- 0–2 years of experience in Back Office, Admin, Client Operations, Documentation, or Customer Support.

- Freshers with good communication and computer skills can also apply.

- Good knowledge of MS Excel, Google Sheets, MS Word, email, and WhatsApp.

- Good written and verbal communication skills.

- Ability to manage multiple clients and tasks simultaneously.

- Strong attention to detail and accuracy.

- Good follow-up and coordination skills.

- Basic understanding of online forms and government portals will be an advantage.

Preferred Skills

- Documentation & data management

- Client coordination

- Follow-up skills

- Basic Excel/Google Sheets

- Time management

- Problem-solving

- Attention to detail

What We Offer

- Professional and growth-oriented work environment.

- Opportunity to learn about government schemes, startup benefits, loans, registrations, and business services.

- Career growth opportunities within the organization.

- Performance-based growth and incentives.