Collection Executive / Telecallers

Required Skills:

• Good communication and convincing skills.
• Customer handling and negotiation abilities.
• Basic computer knowledge.
• Hindi, English and regional language proficiency.

Job Responsibilities:

• Customer retention.
• Understand customer complaints, service issues and reasons for cancellation.
• Convince customers to continue using the telecom services by offering suitable plans and solutions.
• Explain available recharge plans, offers and benefits.
• Handle customer objections professionally and maintain customer relationships.
• Achieve monthly customer retention and conversion targets.
• Update customer interactions and follow-ups in the CRM system.

2. Banking NPA Recovery TelecallerJob Responsibilities:

• Make outbound calls to customers having overdue loan accounts or NPA accounts.
• Follow up with customers regarding pending loan repayments.
• Understand reasons for payment delays and discuss possible repayment solutions.
• Remind customers about outstanding dues and payment deadlines.
• Coordinate with field collection teams for further recovery action wherever required.
• Maintain accurate customer call records and collection updates.
• Achieve assigned daily, weekly and monthly recovery targets.
• Maintain professional communication and follow applicable banking recovery guidelines.

Required Skills:

• Strong communication and negotiation skills.
• Ability to handle difficult customer conversations.
• Knowledge of banking loans and recovery processes is an advantage.
• Target-oriented approach.

3. Personal Loan Recovery Telecaller – NBFCJob Responsibilities:

• Contact customers with overdue personal loan EMIs.
• Follow up for EMI payments and outstanding loan amounts.
• Explain overdue amounts, late payment charges and repayment requirements accurately.
• Convince customers to clear pending dues within the agreed timeline.
• Follow up with customers who have committed payment dates.
• Coordinate with collection officers and field executives for payment follow-ups.
• Maintain daily calling reports and update recovery status in the system.
• Achieve assigned monthly collection targets.

Required Skills:

• Good verbal communication and persuasion skills.
• Ability to manage customer objections.
• Basic knowledge of personal loans and EMI structures.
• Experience in NBFC or banking collections preferred.