Cloud Wellness Private Limited

Customer Care Executive

Cloud Wellness Private Limited
Thaltej, Ahmedabad
₹15,000 - ₹22,000 monthly

Fixed

₹15,000 - ₹22,000

Earning Potential

₹22,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

7 applicants

7 applicants

Job Description

Job Description


  • Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
  • Address customer queries related to product usage, order status, returns, payments, etc.
  • Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
  • Log customer feedback and escalate unresolved issues to relevant teams.
  • Maintain daily records of interactions using CRM or ticketing tools
  • Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
  • Educate customers about Dermatouch products and skincare routines
  • Ensure first-contact resolution and drive customer satisfaction (CSAT)


Requirements


  • Graduate or Diploma in any discipline
  • 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
  • Excellent communication in English and Hindi (knowledge of regional languages is a plus)
  • Ability to work in evening/night shifts and weekends (if required)
  • Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email
  • Patience, problem-solving skills, and a customer-first mindset


Job role

Work location
Work locationKrish Cubical, Sindhu Bhavan Marg, Thaltej, Ahmedabad, Gujarat, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
Skills
SkillsTelephonic support, Blended process, Domestic BPO, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameCloud Wellness Private Limited
Address
AddressKrish Cubical, Sindhu Bhavan Marg, Thaltej, Ahmedabad, Gujarat, India
Job posted by Cloud Wellness Private Limited

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You can expect a minimum salary of 15,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 13 Nov 2026. For more details, download apna app and find Full Time jobs in Ahmedabad . Through apna, you can find jobs in 64 cities across India. Join NOW!