Executive - Customer Service - Rail & Inland Terminals - Ahmedabad

Executive - Customer Service - Rail & Inland Terminals - Ahmedabad

Job Title - Executive - Customer Service - Rail & Inland Terminals 
Job Location - DP World Multimodal Logistics Private Limited, Opp. Nirma Factory, Near Jakhwada Railway Station, Village Sachana, Tal. Viramgam, District Ahmedabad -- 382150
Department - Customer Service 

Key responsibilities 

•    Sharing Railing details with the customers regarding their Export / Import Shipments. 
•    Updating customers twice a day regarding train running/port arrival status. 
•    Sending Buffer shifting updates to the customers on daily basis. 
•    Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles. 
•    Reports pertaining to Exports as and when required by the Sales team as per their specific requirements. 
•    Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release. 
•    Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records. 
•    Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers. 
•    Arranging KYC and GST details from all the new customers introduced by Sales. 
•    Sending Notice to trade as & when required. 
•    Sending heads-up emails to the customers regarding their outstanding and further following up over call on daily basis. 
•    Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments. 
•    Emails regarding confirmation of pre-deposit accounts. 
•    Replying day to day queries of the customers to ensure customer  
•    Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team.  
•    Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues.  
•    Sending in-transit details to customers for their shipments. 
•    Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo. 

 

Qualifications & competencies 

•    Good Communication skills in English language both oral and written. And local language (s) – spoken only. 
•    Excellent command in Customer Services

Experience Level

Executive Level