Receptionist / Front Office Executive

We are looking for a smart,well-mannered and well-organised receptionist to be the first point of contact for our healthcare facility.

The ideal candidate should have good communication skills (in both English as well as Gujarati), a professional personality and a patient-friendly approach. You will be responsible for managing the reception desk and ensuring a smooth experience for patients and their attendants.

Key Responsibilities

• Welcome and assist patients and attendants in a polite and professional manner.
• Handle incoming calls, enquiries and messages.
• Manage patient appointments and coordinate with doctors and clinical staff efficiently.
• Register new patients and maintain accurate records.
• Maintain confidentiality of patient information.
• Manage reception desk, visitor entries and basic administrative activities.
• Coordinate patient appointments, follow-ups and consultations.
• Guide patients and attendants regarding hospital procedures and facilities.
• Handle basic billing/payment coordination.
• Guide the patients/attendants regarding cashless (insurance) procedures
• Preparation of necessary documents for insurance claims and maintaining e-mail correspondence with TPA
• Record and maintain purchase invoices and payment reconciliations
• Coordinate with nursing, doctors and other departments for smooth day to day operations
• Maintain a clean, organised and professional reception area

Candidate Requirements

• Graduates (Minimum B.Sc./B.Com/B.A./B.B.A/B.C.A)
• Prior experience as a receptionist, front-desk executive or in a healthcare facility will be given priority consideration.
• Excellent communication and interpersonal skills.
• Gujarati and English (good to excellent) communication required
• Excellent verbal and telephonic communication with attention to details
• Pleasant personality and professional appearance.
• Basic computer knowledge and ability to competently use MS Office,CRM and E-mail.
• Good organisational and multitasking skills.
• Patient, polite and comfortable interacting with patients and families.
• Someone who is friendly, responsible, well-spoken and organised
• Ability to handle patients and their attendants with empathy and professionalism.

Duty Hours: 9–10 hours/day (10 AM to 8PM - Monday to Saturday)(No Night Shifts)