Telecalling Team Leader

Job Title: Tour Package Sales Executive / Travel Consultant

🏢 About Travlomm Agency

We are a dynamic and fast-growing tours and travels company dedicated to curating unforgettable travel experiences for our clients across India and beyond. We pride ourselves on customer satisfaction, personalized itineraries, and seamless execution.

📋 Role Overview

We are looking for an energetic, persuasive, and customer-focused Tour Package Sales Executive to join our team. The ideal candidate will handle inbound and outbound calls, attend to walk-in clients at the office, convert inquiries into confirmed bookings, and ensure exceptional client satisfaction from inquiry to the completion of the tour.

🔑 Key Responsibilities

Handle Inbound & Outbound Leads: Connect with potential travelers via phone calls, WhatsApp, and emails to understand their travel requirements and pitch suitable domestic/international tour packages.

Attend Walk-In Clients: Welcome clients visiting the office with a professional demeanor, present travel options, showcase itineraries, and address all queries effectively.

Deal Closure: Confidently negotiate, share quotations, follow up consistently on pending leads, and successfully close sales to achieve targets.

Lead Management & Follow-ups: Maintain a well-organized pipeline of prospective clients, schedule timely follow-ups, and keep detailed records of customer interactions.

Post-Booking Management: Coordinate with operations and vendors to ensure smooth execution of ongoing tours and handle any client assistance required while they are on their trip.

Relationship Building: Foster long-term relationships with clients to encourage repeat business and positive referrals.

🎯 Requirements & Skills

Experience: Proven experience in sales, telecalling, or customer service (prior experience in the travel industry is a strong plus).

Communication: Excellent verbal and written communication skills (Fluency in English and local languages is preferred).

Sales Acumen: Strong negotiation skills, target-driven mindset, and the ability to close deals effectively.

Interpersonal Skills: Warm, confident, and professional personality with great customer-handling abilities.

Multitasking: Basic computer knowledge and the ability to manage calls, walk-ins, and ongoing tour updates smoothly.

💼 What We Offer

Competitive salary + attractive performance incentives/commissions.

Dynamic and supportive work environment with opportunities for professional growth.